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Research Preview: Digital Transformation Services Take Center Stage For 2015

Research Preview: Digital Transformation Services Take Center Stage For 2015

By R "Ray" Wang on February 9, 2015

Constellation State Of The State Report: Digital Transformation Services Take Center Stage For 2015 The latest Constellation Research state of the state report explores the impact of digital transformation on the services front. As so many different pieces of the digital transformation space come together, Constellation believes that the Digital Transformation Services category is set […]

Posted in Business | Tagged #Nasscom_ILF, #nilf2015, #techoptimization, 2015, application development, Apps Strategy, Architecture, best practices, board room, Business Transformation, BYOD, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CHRO, CIO, Cloud, Cloud Computing, CoIT, CoIT and the New CSuite, Constellation Research, Customer Experience, CXO, CXP, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise mobile, Enterprise Mobile Management, enterprise software, enterprise strategy, five generations of mobile, future of work, mass personalization, Mass Personalization At Scale, mobile, Mobile Biz, mobile device management, mobile enterprise, Mobile Management, Mobile OS, Mobile strategy, mobility, Monday's Musings, NASSCOM, R "Ray" Wang;, research, Research Report, rwang0, Software Insider, SoftwareInsider, strategy, Technology Optimization, user strategy, vendor strategy

Research Report: Inside The 2015 Boardroom Priorities (Parts 1 & 2)

Research Report: Inside The 2015 Boardroom Priorities (Parts 1 & 2)

By R "Ray" Wang on December 17, 2014

Boardrooms In Market Leader And Fast Follower Organizations Rapidly Take Action To Address the Digital Chasm Ahead Constellation Research surveyed over 200 CXO’s and identified 10 board room priorities for 2015. As anticipated, digital transformation has emerged as a significant board room topic and market leaders and fast followers seek guidance on what elements are […]

Posted in Business, Featured Posts | Tagged #techoptimization, 2014, application development, Apps Strategy, Architecture, best practices, board room, Business Transformation, BYOD, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CHRO, CIO, Cloud, Cloud Computing, CoIT, CoIT and the New CSuite, Constellation Research, Customer Experience, CXO, CXP, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise mobile, Enterprise Mobile Management, enterprise software, enterprise strategy, five generations of mobile, future of work, mass personalization, Mass Personalization At Scale, mobile, Mobile Biz, mobile device management, mobile enterprise, Mobile Management, Mobile OS, Mobile strategy, mobility, Monday's Musings, R "Ray" Wang;, research, Research Report, rwang0, Software Insider, SoftwareInsider, strategy, Technology Optimization, user strategy, vendor strategy | 1 Response

News Analysis: Inside the First Industry-Specific Mobile Apps by the IBM MobileFirst for Apple iOS Partnership

News Analysis: Inside the First Industry-Specific Mobile Apps by the IBM MobileFirst for Apple iOS Partnership

By R "Ray" Wang on December 10, 2014

The IBM-Apple Partnership Achieves First Milestones On December 10th, IBM and Apple announced the first wave of industry-specific enterprise solutions as part of the IBM MobileFirst for iOS applications.   In a meeting with Fred Balboni, IBM’s general manager of the Apple partnership; and Jeremy Butcher, Apple Marketing and Strategy, Constellation received an update on the […]

Posted in Featured Posts, Technology / Software | Tagged #techoptimization, 2014, application development, Apps Strategy, Architecture, best practices, Business Transformation, BYOD, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CHRO, CIO, Cloud, Cloud Computing, CoIT, CoIT and the New CSuite, Constellation Research, Customer Experience, CXO, CXP, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise mobile, Enterprise Mobile Management, enterprise software, enterprise strategy, five generations of mobile, future of work, mass personalization, Mass Personalization At Scale, mobile, Mobile Biz, mobile device management, mobile enterprise, Mobile Management, Mobile OS, Mobile strategy, mobility, Monday's Musings, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Technology Optimization, user strategy, vendor strategy | 1 Response

News Analysis: Acumatica Raises $10M In Series C Funding, Aims For 1B In Revenue By 2023

News Analysis: Acumatica Raises $10M In Series C Funding, Aims For 1B In Revenue By 2023

By R "Ray" Wang on December 9, 2013

New Funding Round Fuels Road Map And Geographic Expansion On November 18th, privately held Acumatica announced Series C funding from Runa Capital and Almaz Capital.  The  Kirkland, WA based Acumatica, has been quietly providing its partners a customizable, cloud-based ERP and CRM development platform for the SMB market.  Acumatica’s previous rounds were funded by Visma […]

Posted in Business | Tagged acumatica, Alma Capital, Apps Strategy, CFO, Chief Financial Officer, Chief information officer, CIO, Cloud, Cloud options, Cloud Wars, Constellation Research, CRM, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, Enterprise resource planning, enterprise software, erp, event report, News Analysis, partner ecosystems, partners, partnerships, R "Ray" Wang;, Runa Capital, rwang0, Software Insider, SoftwareInsider, vendor strategy

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

By R "Ray" Wang on October 21, 2013

tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013,  the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas.  (An analysis of the broader Tibco announcements can be found from my colleague […]

Posted in Technology / Software | Tagged 2013, Apps Strategy, Cathay Pacific, Chief Collaboration Officer, Chief Customer Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, collaboration, collaboration software, e20, e2conf, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise social networks, enterprise software, enterprise strategy, ESN, event report, future of work, Google Drive, Interport Police, Jive Software, KPN, Microsoft SharePoint, Moxie, Mzinga, News Analysis, Nielsen Company, partnerships, R "Ray" Wang;, rwang0, schneider electric, socbiz, social business, Social Business Software, Social Enterprise, social enterprise apps, social technologies, Software Insider, SoftwareInsider, t-mobile, The Men's Warehouse, The Nielsen Company, Thomson Reuters, tibbr, Tibco, TIBCO Software, Tibco Tibbr, user conference, user event, users, vendor events, vendor strategy, yammer, Yellow Pages Group

News Analysis: Zuora Raises $50M Series E Round, Rides #MatrixCommerce Wave

News Analysis: Zuora Raises $50M Series E Round, Rides #MatrixCommerce Wave

By R "Ray" Wang on September 6, 2013

Zuora Rides The Wave In The Subscription Economy On September 5th, 2013, Foster City, CA based Zuora, announced $50 million in Series E capital.  The announcement has significant ramifications not only for Zuora’s self proclaimed subscription economy category, but also the broader business theme of matrix commerce because Zuora: Expanded the investor pool. Zuora successfully […]

Posted in Business | Tagged Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Benchmark Capital, billing, Business Models, Chief Customer Officer, Chief Financial Officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, CMO, collaborative consumption, commerce, Constellation Research, Dave Duffield, Digital Business, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise strategy, finance, funding, Funding announcement, Greylock Partners, Index Ventures, Marc Benioff, Matrix Commerce, News Analysis, Next World Capital, Northgate Capital, R "Ray" Wang;, Redpoint Ventures, rwang0, SaaS, Sharing Economy, Shasta Ventures, Software Insider, SoftwareInsider, Tenaya Capital, Tien Zuo, Vulcan Capital, workday, Zuora

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

By R "Ray" Wang on July 1, 2013

Just 14 months after announcing the acquisition of Trinicom, Kana has revealed the latest release of its cloud customer service suite for the mid-market, Kana Express.   Released on June 27, 2013, the new product reflects the company’s mission “To provide leading customer service solutions that empower our customers to create experiences that count, for their […]

Posted in Technology / Software | Tagged #custserv, $KANA, Accel-KKR, Apps Strategy, best of breed, Business Analytics, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, CIO, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, Engage, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, enterprise strategy, Kana Express, Kana Software, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Omnichannel, R "Ray" Wang;, rwang0, software as a service, Software Insider, Software Vendors, SoftwareInsider, vendor strategy

Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis

Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis

By R "Ray" Wang on May 6, 2013

The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set.  The report and other reports such as these, are often used for bragging rights by vendors and for […]

Posted in Business, Featured Posts, Technology / Software | Tagged #archat, #GartnerCRM, analyst relations, Apps Strategy, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, CRM, customer relationship management, customer relationship management (CRM), customer service, CXP, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, erp, gartner, ibm, IIAR, Kirill Tartarinov, Legacy Analyst firms, Market Sizing, Monday's Musings, oracle, Oracle Siebel, R "Ray" Wang;, rwang0, salesforce.com, sap, SAP CRM, siebel, Siebel Systems, Software Insider, Software Insider Index, Software Insider Insights™, SoftwareInsider, vendor strategy

It’s Time To Consolidate Social Business Platforms

It’s Time To Consolidate Social Business Platforms

By R "Ray" Wang on March 6, 2013

Greater Adoption In Social Business Signifies A Move To Consolidate Platforms Constellation’s buy-side clients tend to fit in the market leader or fast follower categories when it comes to organizational personas of disruptive technology adoption.  Since 2010, respondents have progressed through the DEEPR framework and the latest results from 2012 indicate that most survey respondents […]

Posted in Trends & Concepts | Tagged #adobesummit, #ibmsocial, #ngcollective, #sabasummit, adoption, Apps Strategy, best practices, Business Outcomes, CEO, CFO, Chief Collaboration Officer, Chief Customer Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Sales Officer, Chief Service Officer, CHRO, CIO, Cloud options, CMO, CoIT, collaboration, collaboration insights, collaboration software, customer engagement, Customer Experience, disruptive, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, innovation, R "Ray" Wang;, rwang0, socbiz, social business, Social Business Software, social business strategist, Social Media, social technologies, Software Insider, SoftwareInsider, sxsw, Tuesday's Tip | 1 Response

News Analysis: New SAP Customers Face Maintenance Hike

News Analysis: New SAP Customers Face Maintenance Hike

By R "Ray" Wang on February 5, 2013

SAP Plans A Standard Support Maintenance Fees Hike Of 5.5%For New Customers For new customers, SAP announced its intent to raise its standard support maintenance fee from 18% to 19% effective July 15, 2013.  The standard support option was reintroduced in January 14, 2010, after much pressure from user groups.  A few key takeaways: Price […]

Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, Chief procurement officer, Constellation Research, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, license fees, license management, license policy, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rwang0, sap, Software Insider, software licensing, software licesing and pricing, software maintenance, software pricing, Software Vendors, SoftwareInsider, vendor strategy | 2 Responses

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