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ESN

Some Non-Predictions for 2015

Some Non-Predictions for 2015

By Michael Fauscette on January 7, 2015

It’s that time of new year when you get deluged with analysts / bloggers predictions and prognostications. I join in most years, and of course there’s the IDC predictions process to contend with as well. This year I swore that I was skipping it. I’ve already done the new IDC “Futurescape” document and webcast with my […]

Posted in Featured Posts, Trends & Concepts | Tagged 2015, applications, Big Data, Business, Cloud, CX, data, ESN, mobile, net neutrality, platform, predictions, Privacy, security, Social, strategy, technology

Social Business and Digital Strategy

Social Business and Digital Strategy

By Michael Fauscette on November 12, 2014

Social business, collaboration, community and content, is there real business value tucked away in those words? Digital transformation, digital strategy and digital disruption, are businesses really feeling the pressure to do somethings differently and by changing can they be more competitive, grow faster and be more successful? What’s different today that would help businesses unlock […]

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Community, content, Customer, CX, digital, employee, ESN, internet, networks, socbiz, Social, strategy, transformation, work, Workforce

Why is Good Customer Service So Difficult?

Why is Good Customer Service So Difficult?

By Michael Fauscette on October 20, 2014

This could easily be a rant based on some recent customer service experiences but I’m going to avoid that and instead look at what companies are facing today in trying to meet customer expectations. I read recently that Comcast has finally appointed a VP to try and address their extremely poor customer service (I’d say […]

Posted in Business, Featured Posts | Tagged Business, CRM, Culture, Customer, customer service, CX, ESN, experience, internet, socbiz, Social, systems | 1 Response

Is Collaboration Part of Your Customer Experience Strategy?

Is Collaboration Part of Your Customer Experience Strategy?

By Michael Fauscette on August 26, 2014

The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace. A lot of these conversation have focused on the outward facing issues, changing marketing and sales or executing customer service in a new or […]

Posted in Featured Posts, Trends & Concepts | Tagged change, collaboration, CRM, Customer, CX, employees, ESN, experience, socbiz, Social | 2 Responses

Disrupting Today's Workplace - Part One

Disrupting Today’s Workplace – Part One

By Michael Fauscette on June 11, 2014

I laugh every time I write the title “future of work”, I mean, how presumptuous can one document / post / presentation be to outline the entire future of work. I’m going with “disruption of work” for this one. Oh well, titles aside, it’s a topic that I’m extremely interested in, and have been looking […]

Posted in Featured Posts, Trends & Concepts | Tagged Business, Business Models, collaboration, disruptwork, employee, ESN, FoW, future of work, Knowledge Management, Management, networks, Organization, Organizational structure, socbiz, Social, work

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

By R "Ray" Wang on October 21, 2013

tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013,  the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas.  (An analysis of the broader Tibco announcements can be found from my colleague […]

Posted in Technology / Software | Tagged 2013, Apps Strategy, Cathay Pacific, Chief Collaboration Officer, Chief Customer Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, collaboration, collaboration software, e20, e2conf, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise social networks, enterprise software, enterprise strategy, ESN, event report, future of work, Google Drive, Interport Police, Jive Software, KPN, Microsoft SharePoint, Moxie, Mzinga, News Analysis, Nielsen Company, partnerships, R "Ray" Wang;, rwang0, schneider electric, socbiz, social business, Social Business Software, Social Enterprise, social enterprise apps, social technologies, Software Insider, SoftwareInsider, t-mobile, The Men's Warehouse, The Nielsen Company, Thomson Reuters, tibbr, Tibco, TIBCO Software, Tibco Tibbr, user conference, user event, users, vendor events, vendor strategy, yammer, Yellow Pages Group

Oracle's Expanding Cloud Ecosystem?

Oracle’s Expanding Cloud Ecosystem?

By Michael Fauscette on July 1, 2013

 Last week was quite the week in the cloud computing world. At one point in the week, I thought that maybe I should check and see if in fact, hell had frozen over. But in tech never say never I guess. Anyway, as you probably guessed I’m talking about Oracle’s three new partner announcements, which […]

Posted in Business, Featured Posts | Tagged Azure, CRM, erp, ESN, GTM, HCM, Larry's Kids, microsoft, netsuite, oracle, Partnership, salesforce, sap, workday | 3 Responses

Enterprise Social Network - 2013 Part Two

Enterprise Social Network – 2013 Part Two

By Michael Fauscette on June 17, 2013

In part one of this series we looked at the ESN vendors and how they are evolving to help companies increase productivity and facilitate new ways of working. For this post we’ll focus on how the ESN’s are being used and in part three we’ll look at enterprise adoption and some of the results of […]

Posted in Business, Featured Posts | Tagged enterprise, ESN, network, socbiz, Social, social business, use case

Enterprise Social Networks - 2013 Part 1

Enterprise Social Networks – 2013 Part 1

By Michael Fauscette on June 3, 2013

Enterprise social networks (ESN) are one of the oldest enterprise social technologies and have evolved into an important backbone of enterprise social activities. While some of the current ESN vendors, generally ones that started in some adjacent markets like blogs and wikis, have been around for over 10 years, the current set of key functions […]

Posted in Featured Posts, Technology / Software | Tagged applications, collaboration, EA, enterprise, ESN, network, socbiz, Social, Technology / Software | 4 Responses

Productivity

Productivity

By Michael Fauscette on March 1, 2013

Around the world of social software, particularly enterprise social networks (ESN), the discussion of value always gets back to a discussion of worker productivity. It’s a logical point of focus of course, I mean ESNs should increase productivity through reducing time to find correct information or expert(s); by reducing push email through a pull – […]

Posted in Featured Posts, Trends & Concepts | Tagged automation, Big Data, Cloud, decisions, ESN, mobile, sense and respond, socbiz, Social, work | 1 Response

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