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Experience Economy

Image credit: Semantic Web

Pervasive and Data as a Service

By Denis Pombriant on May 4, 2011

Admit it, you never think about data storage any more.  We used to, quite a bit.  Long before the storage glut that exists today, there was already too much of it and it was hard to find places to store it.  When we built software it was with an eye toward maximizing our limited storage […]

Posted in Featured Posts, Technology / Software | Tagged CRM, DaaS, Experience Economy, Intuit, jim Gilmore, Joe Pine, pervasive, QuickBooks, salesforce

Dissecting the Man Purse - A Real Life Customer Experience Map

Dissecting the Man Purse – A Real Life Customer Experience Map

By Paul Greenberg on May 13, 2010

For many years, I’ve been been a customer, nay, an advocate of a company out of San Francisco, called Waterfield Designs. They sell things like cases and messenger bags and vertical messenger bags a.k.a. man purses. They are super-stylish, incredibly utilitarian and definitely expensive. But Waterfield’s entire business model and customer approach has me wild […]

Posted in Business | Tagged Business case, customer service, Experience Economy, iPad, Social CRM

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