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Frequent-flyer program

United Airlines: Conditioning Your Customers to Expect Less

United Airlines: Conditioning Your Customers to Expect Less

By Jeff Nolan on November 17, 2010

Paul Greenberg wrote a lengthy piece about his complex relationship with United Airlines and their potential for service downgrading as a result of the merger with Continental. But…I still fly United. I like to say that the reason I fly United is because I’m already so vested in the frequent flier program that I just […]

Posted in Trends & Concepts | Tagged Airline, customer service, Frequent-flyer program, Loyalty, United Airlines, Virgin America | 2 Responses

United Airlines - Redemption or More of the Usual

United Airlines – Redemption or More of the Usual

By Paul Greenberg on November 9, 2010

As you probably know, by now, I’ve been a none too happy United Airlines flyer for many years, usually working to the point I get to a Premier Executive status and then I start flying other airlines. I’ve spent a lot of time using United Airlines a…

Posted in Business | Tagged Airline, Frequent-flyer program, United Airlines, Virgin America | 3 Responses

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