Digital Transformation Adoption: A Point-by-Point Update
We did it! Finally, we reached peak of the hype cycle for Digital Transformation. Congratulations, we couldn’t have done it without your help. Thank you! I first wrote, seriously, about it earlier this year after many years of mentioning the coming paradigm shift that would revolutionize business (not an evolution like social media and social […]
Gartner, the lightning rod
Once again Gartner is in the news. Its is being sued and a whole slew of blogs and articles have piled on. My summer project researching and writing about the SAP economy has allowed me a chance to go back and review 20+ years of market research, articles, blogs and presentations. Part of me wonders […]
Digital transformation: CIO / CMO and the crisis of confidence
A few years ago, Gartner analysts predicted, “by 2017, the CMO will spend more on IT than the CIO.” As you can see from the opening slide on their presentation (registration required) about the topic, Gartner trumpeted this prediction loudly: Although Gartner phrased its prediction to gain attention, the detailed explanatory presentation offers vague and rather inconclusive data to support the core […]
What’s the Future of Feedback? Stay Tuned…
Back in 2001 – while an incredible talented, young, and successful Gartner analyst – I wrote a research note introducing the concept of Customer Feedback Systems. In it I wrote about how feedback was poorly done as stand-alone surveys or outsourced entirely to market research firms (that in turn took too long to deliver insights) […]
Tech Bubble? Full Stack Goes Beyond $3.7 Trillion IT Budget
I want to convince you that this time it really is different. Its fundamentally different because the silicon valley is bursting out of tech. In the earlier generational shifts of computing paradigms from mainframes to client server and then from client server to internet, we were primarily still constrained by the IT budget.Gartner predicts IT […]
Is It All About Mobile?
Mobile First. Mobile Only. Mobile seems to be in everybody’s minds these days, no? I mean, name one person in #EnSw that has not added mobile to their credentials in the past 12-18 months. (BTW, I was one of the originators of m-CRM while I was at Gartner back in the early 2000s – we […]
What color is your influence?
I read this week Klout “is evolving from a service that told you how much influence you had in terms of a numerical value, to a service that now tells you why you’re influential and how you can improve on that”. And my reaction was did the Klout score ever accurately quantify “influence”? 5 items […]
Workday: Linking technology design and user experience
Workday is among the most high-profile examples of a new breed of enterprise software, based completely in the cloud. Started by Dave Duffield and Aneel Bhusri, who led PeopleSoft prior to the acquisition by Oracle, Workday is now a public company. As part of the CxOTalk series of conversations with innovators, we spoke with Workday’s Chief Technology Officer, Stan […]
Research: CIOs and the ‘digitalization’ of business
New research from Gartner and CIO Magazine describe the shift from infrastructure to digital transformation. But, not all organizations are ready to change.
Get a Horse
I was literally gobsmacked and I had to re-read the post several times. Gartner analyst Robert Desisto—who I don’t know at all—wrote a short post last week saying that today’s SaaS vendors, “will resist to the move to ‘pay as you go’ because it will have a very big impact on their business model predictability” […]
