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Genpact

Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

By Phil Fersht on April 7, 2011

So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does…

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, General Electric, Genpact, Headstrong, Healthcare and Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Locations, The Future of Outsourcing

A tale of two FAO markets:  Accenture dominates the enterprise, while IBM sneaks up on the mid-market

A tale of two FAO markets: Accenture dominates the enterprise, while IBM sneaks up on the mid-market

By Phil Fersht on March 21, 2011

One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements.

Posted in Business, Featured Posts | Tagged Accenture, BPO, Capgemini, Enterprise Irregulars, FAO, fersht, Finance and accounting, Genpact, HfS, ibm, InfosysBPO, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, wipro

“Cloud BPO”?  C’mon… stop talking cobblers

“Cloud BPO”? C’mon… stop talking cobblers

By Phil Fersht on February 13, 2011

“Cloud BPO” is, simply put, a load of nonsense. The core fulcrum processes of BPO are the toughest to move into the Cloud, and only the small-to-medium business sector is going to enjoy any modicum of success of moving genuine “BPO” processes, such as…

Posted in Featured Posts, Trends & Concepts | Tagged Accenture, BPO, Cloud Business Services, Cloud Computing, Confusing Outsourcing Information, Enterprise Irregulars, Genpact, HfS 2010 Cloud Business Services Study, ibm, netsuite, Outsourcing and Technology, Outsourcing Research, SaaS, workday

Are BPO newcomers running out of gas?

Are BPO newcomers running out of gas?

By Phil Fersht on January 5, 2011

We’ve been wallowing in white papers, plied with PowerPoint and overwhelmed with oratory, but despite all the chest-pumping, the very latest market picture of F&A BPO sends us one very clear message: the market remains dominated by a small handful of established service providers, while the market entrants of recent years have struggled to make a […]

Posted in Business, Featured Posts | Tagged Accenture, ACS, BPO, Capgemini, cognizant, Enterprise Irregulars, EXL, Genpact, ibm, InfosysBPO, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, wipro, WNS, Xerox

The speculation over Genpact’s future spells crunch-time for the future of BPO

The speculation over Genpact’s future spells crunch-time for the future of BPO

By Phil Fersht on November 14, 2010

No one single provider can claim to have impacted the world of BPO with such verve and focus over the last five years, than that of Genpact. During the “boom” years of Finance and Accounting BPO adoption, between 2005 and 2008, the Gurgaon-headquartered firm aggressively pursued nearly every large deal on the table, with a […]

Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Financial Services Sourcing Strategies, General Electric, Genpact, Healthcare and Outsourcing, HfS Research, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing Vendors, procurement, The Future of Outsourcing | 2 Responses

Cog and Gen getting it on?  Naaaahhhhh

Cog and Gen getting it on? Naaaahhhhh

By Phil Fersht on September 16, 2010

Lots of frantic noise this week that Cog has been making romantic overtones to Genpact – with India’s press jumping on speculation. Like any other industry observer, you can certainly see lots of romantic potential here – Wall Street’s darlings of BPO…

Posted in Business, Featured Posts | Tagged BPO, cognizant, Engineering & Supply Chain Outsourcing, Genpact, IT Outsourcing / IT Services, M&A, Outsourcing Vendors, procurement, The Future of Outsourcing

Three Views: Looking Forward and Looking Back in Procurement BPO (Part 2)

Three Views: Looking Forward and Looking Back in Procurement BPO (Part 2)

By Jason Busch on July 8, 2010

In the first installment of this series, I shared perspectives from Everest Research (courtesy of Supply and Demand Chain Executive) and Horses for Sources on the emerging procurement BPO market. Now, here at Spend Matters we won’t claim to know as much as Everest does about broader adoption trends in overall F&A BPO (let alone […]

Posted in Trends & Concepts | Tagged Ariba, BPO, business process outsourcing, Business Services, Genpact, Outsourcing, software as a service

Modeling the Procurement BPO of the Future (Part 1)

Modeling the Procurement BPO of the Future (Part 1)

By Jason Busch on June 29, 2010

The offshore BPO industry is in the midst of a gradual (some might argue more rapid) transformation from delivering low-to-moderate value services and results for commensurate costs and returns to serving as the process equivalent (or better) for in-house functions in Global 2000 companies. A recent column in India’s Financial Express highlights this emerging evolution […]

Posted in Business | Tagged BPO, business process outsourcing, Financial Express, Genpact, India, Six Sigma

Preaching Process with Pramod, Part III:  What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?

Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?

By Phil Fersht on June 23, 2010

At long last, we come to the final part of our interview with Genpact’s President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for to…

Posted in Business | Tagged BPO, Cloud, Cloud Computing, erp, Genpact, Horses For Sources, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, Phil Fersht, Pramod Bhasin, SaaS, The Future of Outsourcing | 1 Response

Event Alert:  Genpact looks to a new era beyond “General Electric’s provider”

Event Alert: Genpact looks to a new era beyond “General Electric’s provider”

By Phil Fersht on June 11, 2010

In its first industry analyst conference, leading business process outsourcing (BPO) provider Genpact emphasized its business, today, is much broader than supporting General Electric’s back office and primarily delivering finance and accounting (F&#0…

Posted in Business | Tagged Bob Pryor, BPO, business process outsourcing, Genpact, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, tiger

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