Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition
So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does…
A tale of two FAO markets: Accenture dominates the enterprise, while IBM sneaks up on the mid-market
One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements.
“Cloud BPO”? C’mon… stop talking cobblers
“Cloud BPO” is, simply put, a load of nonsense. The core fulcrum processes of BPO are the toughest to move into the Cloud, and only the small-to-medium business sector is going to enjoy any modicum of success of moving genuine “BPO” processes, such as…
Are BPO newcomers running out of gas?
We’ve been wallowing in white papers, plied with PowerPoint and overwhelmed with oratory, but despite all the chest-pumping, the very latest market picture of F&A BPO sends us one very clear message: the market remains dominated by a small handful of established service providers, while the market entrants of recent years have struggled to make a […]
The speculation over Genpact’s future spells crunch-time for the future of BPO
No one single provider can claim to have impacted the world of BPO with such verve and focus over the last five years, than that of Genpact. During the “boom” years of Finance and Accounting BPO adoption, between 2005 and 2008, the Gurgaon-headquartered firm aggressively pursued nearly every large deal on the table, with a […]
Cog and Gen getting it on? Naaaahhhhh
Lots of frantic noise this week that Cog has been making romantic overtones to Genpact – with India’s press jumping on speculation. Like any other industry observer, you can certainly see lots of romantic potential here – Wall Street’s darlings of BPO…
Three Views: Looking Forward and Looking Back in Procurement BPO (Part 2)
In the first installment of this series, I shared perspectives from Everest Research (courtesy of Supply and Demand Chain Executive) and Horses for Sources on the emerging procurement BPO market. Now, here at Spend Matters we won’t claim to know as much as Everest does about broader adoption trends in overall F&A BPO (let alone […]
Modeling the Procurement BPO of the Future (Part 1)
The offshore BPO industry is in the midst of a gradual (some might argue more rapid) transformation from delivering low-to-moderate value services and results for commensurate costs and returns to serving as the process equivalent (or better) for in-house functions in Global 2000 companies. A recent column in India’s Financial Express highlights this emerging evolution […]
Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?
At long last, we come to the final part of our interview with Genpact’s President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for to…
Event Alert: Genpact looks to a new era beyond “General Electric’s provider”
In its first industry analyst conference, leading business process outsourcing (BPO) provider Genpact emphasized its business, today, is much broader than supporting General Electric’s back office and primarily delivering finance and accounting (F�…
