Jive Comes Around, Focus on Customers
Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they […]
Freemium Mechanics
I read an interesting blog post by Ruben Gamez titled Why Free Plans Don’t Work. If you are interested in freemium business models or any of the variations on the theme, this is well worth reading however I take issue with a couple of points. First and foremost, Gamez uses a statistics breakdown (in %) […]
Get Satisfaction Wins CRM Idol!
I will apologize in advance for the length of this post… there is a lot to write about the journey. Back in April I read on Paul Greenberg’s ZDNet column that he was organizing a competition called CRM Idol for companies in the social CRM market space. He had pulled together an impressive roster of […]
CRM Idol 2011 Declares Its Winners and…Guess Who Voted?
Alright, I'm not going to keep you in any kind of suspense. I'm going to let you know from the get go who won. Though please go to the CRM Idol website for more coverage of the winners.
The Winners
In the Americas – Get Satisfactio…
CRM Idol 2011 Finalists Reviews #2 – The Americas Redux
Okay, yesterday we had the first of the two Americas finalists for your perusal. Now the last two. I’d say Slainte but that sounds ridiculous and has something to do with drinking, so I’m not saying it. However, we have two wild and crazy foxes – Stone Cobra and Get Satisfaction. Stars in their own […]
CRM Idol Finals: Now for the Fun
This Friday at 6pm Eastern time, the seven CRM Idol finalists – 4 from the Americas and 3 from EMEA – will be submitting their videos that will pretty much determine who is going to be chosen the first ever CRM Idol finalist from the Americas and from EMEA. There is a lot at stake […]
Monday’s Musings: A Working Vendor Landscape For Social Business
Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]
The End of the Beginning
Today Get Satisfaction announced that we have successfully closed a new round of financing, led by Bruce Cleveland at InterWest Partners. It’s a validating moment for all the hard work that the team has undertaken, particularly in the last year and a half. Despite the fundraising process being a major MBO for me over the […]
Voice of the Customer is Dead
Companies that obsess about customers invest differently than those companies which do not.
Executive Profiles: Disruptive Tech Leaders In Social Business And Cloud Computing
Executive Profile Series Delivers The Inside View On Disruptive Technologies Starting this week, we’ll be kicking off an on-going series of interviews with the people behind the technologies in Cloud Computing and Social Business. The interviews should provide insightful points of view from a customer, industry, and vendor perspective. The transcript of the 30 minute […]
