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Global Business Services

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

By Phil Fersht on January 12, 2014

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Enterprise Irregulars, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, SMAC and Big Data, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing | 1 Response

2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

By Phil Fersht on December 30, 2013

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

Posted in Business, Featured Posts | Tagged 2014 Predictions, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG LLP, Outsourcing Advisors, Outsourcing Research, PaaS, procurement, SaaS, SMAC and Big Data, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing

The healthcare industry gets some Austin power

The healthcare industry gets some Austin power

By Phil Fersht on December 23, 2013

It’s those industries experiencing intrinsic and structural change to their very foundations, which are priming themselves for radical transformation of their business models, and there is no greater example in today’s environment than the US healthcare sector

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, SMAC and Big Data, Sourcing Change Management, The Future of Outsourcing

HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…

HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…

By Phil Fersht on December 11, 2013

The emergence of more affordable Cloud based solutions is finally – after decades of disarray – making it possible for firms to stop starring into the HR abyss and start getting functional again.

Posted in Featured Posts, Technology / Software | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Legal Services Outsourcing, Outsourcing and Politics, Outsourcing and Technology, PaaS, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 1 Response

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

By Phil Fersht on December 6, 2013

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: Innovation in BPO, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing Research, PaaS, procurement, proxima, SaaS, Security and Risk, SMAC and Big Data

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

By Phil Fersht on November 11, 2013

When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-0nset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]

Posted in Business | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, SaaS, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sourcing Locations, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing, The Internet of Things | 1 Response

Traditional outsourcing advisory is dead.

Traditional outsourcing advisory is dead.

By Phil Fersht on October 21, 2013

When the world’s number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it’s officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clients.

Posted in Business, Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, PaaS, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

Forget business outcomes and innovation for now… most enterprises just want to get beyond adequate first

Forget business outcomes and innovation for now… most enterprises just want to get beyond adequate first

By Phil Fersht on September 3, 2013

Outcomes, outcomes, analytics, analytics, innovation, innovation… Outcomes, outcomes, analytics, analytics, innovation, innovation… Outcomes, outcomes, analytics, analytics, innovation, innovation…  Hurry while stocks last folks! Buyers wants to shift from the basics first… Well, we have some shocking news for you all… these things are only making the “nice to haves” category when it comes to provider selection, as […]

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Global Business Services, HfS Surveys: All our Survey Posts

Are you really working for an energized enterprise?

Are you really working for an energized enterprise?

By Phil Fersht on August 6, 2013

HfS is asking YOU – the individual worker – what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT… or any other business function

Posted in Business | Tagged Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Outsourcing and Politics, Outsourcing Research, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing

Welcome to the Six Tenets of Sourcing 2.0 – where a “lights on” approach might just get you fired

Welcome to the Six Tenets of Sourcing 2.0 – where a “lights on” approach might just get you fired

By Phil Fersht on July 9, 2013

Big and clunky is ugly, lean and scalable is the new corporate sexy.

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Security and Risk, sourcing 2.0; phil fersht, Talent in Sourcing, The Future of Outsourcing

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