By Michael Krigsman on December 29, 2009
Dilbert shows us a great example of poor alignment between IT and the lines of business.
By Michael Krigsman on December 28, 2009
Human and organizational factors such as politics, information silos, and change management generally underlie IT success and failure.
By Michael Krigsman on December 21, 2009
It’s time for predictions about failure for 2010.
By Paul Greenberg on December 21, 2009
I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five…
The award winning, edgiest CRM blog on the planet. …
Posted in Business | Tagged Compliance, CRM, customer service, Enterprise 2.0, Forecasting, getsatisfaction, gist, Governance, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, outlook, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger, xobni
By Michael Krigsman on December 18, 2009
Recent discussions have brought attention to the important and evolving role of governance in the world of service-oriented architecture (SOA). These issues are highly relevant to anyone who wants to understand deeper levels of social computing.
By Michael Krigsman on December 17, 2009
Although geeky eggheads may become enamored by cool technology, real users care about solving practical, day-to-day business problems. We call that adoption.
Posted in Featured Posts, Technology / Software | Tagged CIO issues, Cultural issues, Enterprise 2.0, Failure 2.0, Governance, IT issues, PaaS, project management, SaaS, Service-oriented architecture, SOA, Social Enterprise | 1 Response
By Michael Krigsman on December 13, 2009
Software process expert and all-around great guy, Ed Yourdon, has been studying IT failure for many years. As the author of more than 550 articles and 27 books, Ed deserves our attention.
By Michael Krigsman on December 12, 2009
Recent discussions about SAP’s Business byDesign have highlighted the importance of multi-tenancy as a component of on-demand software economics.
By Dion Hinchcliffe on December 11, 2009
It’s a truism that you don’t have to buy software to deliver on SOA, which is primarily a style of technical architecture and business strategy and isn’t really something you can go out and purchase. But it’s also true that…
Posted in Technology / Software | Tagged Architecture, Business, Cloud Computing, Compliance, Enterprise architecture, Enterprise Computing, esb, Governance, Industry Trends, integration, mashups, Open source, SOA, strategy, Technology / Software, Web services
By Dion Hinchcliffe on December 10, 2009
The ongoing and seemingly inexorable decline of traditional media continues to be the canonical example of what happens when the ground rules get changed in an industry that is fundamentally unable to adapt to new market conditions. A great analysis recently posted by Umair Haque at Harvard Business underscores the point: The so-called new normal is starting to seem more and more foreign the deeper we go into the 21st century than most organizations may yet be willing to believe.
Here’s an exploration of what will likely drive forward next-generation businesses in the 21st century.
Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, Business Models, Cloud Computing, collaboration, Collective intelligence, Community, Convergence, Cost-effective scalability, Crowdsourcing, Customer Community, Design Patterns, Enterprise 2.0, Enterprise Web 2.0, Governance, Network effects, Radical Decentralization, social computing, Social Economy, Social Media, social networks, Web 2.0, Web as Platform