
Startup Lessons: Tough Decisions
This is the 6th installment in the Startup Lessons series I have been writing in the wake of my experience with Get Satisfaction. This one is a tough one to write and it is important to acknowledge that when it comes to strategy there is a lot of nuance and the fact remains that you […]

Startup Lessons: Board Management
This is the 5th installment in the Startup Lessons series I have been writing in the wake of my experience with Get Satisfaction. This one will certainly inspire a lot of head shaking around the table as anyone who has been involved with a startup can relate to this. To recap, here is the series […]

Startup Lessons: Marketing
This is the 4th installment in the Startup Lessons series I have been writing in the wake of my experience with Get Satisfaction. We are getting into the topics that are much more specific to Get Satisfaction, therefore I have an obligation to redact certain details that are confidential however in the spirit of shared […]

Startups Lessons: Product First
I have covered a couple of topics in this series, the first being hiring the best people and the second organizing for success based on the attributes of the people you are hiring. Today I want to go into territory less obvious because let’s face it, hiring the best people and creating conditions where they […]

Startup Lessons: Dynamic Org Structures
Last week I posted the first in a series of posts about my startup experience with Get Satisfaction. The first post focused on hiring and was appropriately the first in the series because hiring decisions will make or break your company. However, it doesn’t stop there and once you have a team of smart capable […]

Startup Lessons Learned: Hiring
I spent 3 years at Get Satisfaction, going from around 10 employees to 70′ish at the peak. Leaving was not an easy choice but after 3 years I needed to do something different, not better just different; I detailed my reasons and next move here. After much contemplation I decided to write a blog post […]