By Phil Fersht on January 12, 2015
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Digital Transformation, Enterprise Irregulars, HfS Research, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, mobility, Outsourcing Advisors, Phil Fersht, Robotic Process Automation, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015
By Phil Fersht on August 14, 2014
The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, HfS Blueprint Results, HfS Research, HfSResearch.com Homepage, HR, HR Outsourcing, HR Strategy, IaaS and BPaaS, PaaS, SaaS, Sourcing Change Management, talent, Talent in Sourcing
By Michael Krigsman on July 25, 2014
Changing technologies, client expectations, competition and an evolving market environment have forced business process outsourcers to adapt. Here’s what you need to know.
Posted in Business, Featured Posts | Tagged BPO, business process outsourcing, HfS, HfS Research, IT service management |
By Phil Fersht on July 14, 2014
Aren’t we in a new generation of individuals promoting themselves? Isn’t the real brand equity in their personal brands as opposed to some obscure name they trumped up?
Posted in Business | Tagged Buyers' Sourcing Best Practices, Constellation Research, Enterprise Irregulars, HfS Research, social networking, Talent in Sourcing
By Phil Fersht on July 9, 2013
Big and clunky is ugly, lean and scalable is the new corporate sexy.
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Security and Risk, sourcing 2.0; phil fersht, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on April 19, 2013
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, fersht, HfS, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, IT Outsourcing / IT Services, KPMG, Phil Fersht, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing
By Zoli Erdos on March 25, 2013
Fellow Enterprise Irregular and HfS Research Founder Phil Fersht introduced their new Blueprint with an appropriate title: Step aside Magic Quadrant, hello Blueprint. I think such a milestone warrants a historical overview of Gartner’s Magic Quadrant, Hype Cycle, Magic Cycle, Magic Hype, Hyped Magik… or any other variation you prefer. And since it’s just a few […]
Posted in Trends & Concepts | Tagged Blueprint, gartner, Gartner MQ, HfS Research, Horses For Sources, Humor, Hype Cycle, Just for fun, Magic Quadrant, research
By Phil Fersht on March 18, 2013
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on February 19, 2013
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, dreamsource, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: State of the Outsourcing 2013, HR Strategy, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on October 16, 2012
And welcome back to our interview with KPMG’s Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfS Research, Innovation in Outsourcing, IT Outsourcing / IT Services, KPMG, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, Outsourcing Research, Phil Fersht, Shared Services and Outsourcing, The Future of Outsourcing |
