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HfS Surveys: Innovation in BPO

Automation killed the gamification star

Automation killed the gamification star

By Phil Fersht on March 5, 2014

Even back in ’79 the world was already beginning to zone in on the power of automation

Posted in Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, HfS Surveys: All our Survey Posts, HfS Surveys: Innovation in BPO, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, mobility, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, PaaS, SaaS, SMAC and Big Data, social networking, Sourcing Change Management, The Future of Outsourcing

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

By Phil Fersht on December 6, 2013

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: Innovation in BPO, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing Research, PaaS, procurement, proxima, SaaS, Security and Risk, SMAC and Big Data

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