By Phil Fersht on February 1, 2015
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, mobility, Outsourcing, Outsourcing Advisors, Phil Fersht, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015 |
By Phil Fersht on January 19, 2015
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, as a service, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SAP SuccessFactors, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things, Value Beyond Cost Study 2015, workday
By Michael Krigsman on July 25, 2014
Changing technologies, client expectations, competition and an evolving market environment have forced business process outsourcers to adapt. Here’s what you need to know.
Posted in Business, Featured Posts | Tagged BPO, business process outsourcing, HfS, HfS Research, IT service management |
By Phil Fersht on May 1, 2014
Today’s services winners do not have to become tomorrow’s also-rans if they are smart enough to make discreet investments in the disruptive business models of the future
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cognizant, Current Affairs, Enterprise Irregulars, hcl, HfS, HfSResearch.com Homepage, Infosys, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Vendors, Phil Fersht, TCS, The Future of Outsourcing, wipro |
By Phil Fersht on March 10, 2014
We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, IaaS and BPaaS, ibm, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on August 19, 2013
When vendors, particularly hardware and software vendors, were running around and talking about ‘Cloud this and Cloud that’, and ‘Big Data this and Big Data that’, we felt they were missing the point, because they weren’t driving conversion. Whereas the SMAC Stack, when it is integrated, it does start to drive business solutions. – Malcolm Frank, Cognizant, […]
Posted in Business | Tagged Buyers' Sourcing Best Practices, Cloud Computing, cognizant, Current Affairs, Enterprise Irregulars, enterprise social networking, HfS, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, malcolm frank, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, PaaS, Phil Fersht, SaaS, SMAC and Big Data, social networking, Talent in Sourcing, The Future of Outsourcing, The Internet of Things
By Phil Fersht on June 28, 2013
Firstly folks, apologies for the dramatic title, but it certainly worked – we had a record 1,400 participants tuning in to yesterday’s webcast, to discuss the key findings of the largest-ever global study of enterprises’ outsourcing intentions and dynamics, covering 1,355 industry stakeholders, which we conducted with the support of KMPG’s Shared Services and Outsourcing Advisory group. […]
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, CRM and Marketing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: State of the Outsourcing 2013, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing Advisors, Outsourcing Research, PaaS, procurement, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on June 3, 2013
It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm’s $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Dell, Enterprise Irregulars, Healthcare and Outsourcing, HfS, HfSResearch.com Homepage, HR Strategy, Industry-specific Outsourcing, IT Outsourcing / IT Services, Michael Dell, Outsourcing Heros, Outsourcing Vendors, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on May 28, 2013
Lars leaving so quickly symbolizes SAP’s struggle, in my mind, to change its culture and approach to disruptive business models. The economics of the cloud cannot print anywhere near as much money for our German friends as the current legacy ecosystem of clunky enterprises, whose IT managers simply do not want to invite change or disruption. If your clients don’t want to change, why should you?
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, HfS, Innovation in Outsourcing, IT Outsourcing / IT Services, Lars Dalgaard, oracle, Outsourcing and Politics, Outsourcing Heros, sap, social networking, Sourcing Change Management, The Future of Outsourcing |
By Phil Fersht on April 19, 2013
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, fersht, HfS, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, IT Outsourcing / IT Services, KPMG, Phil Fersht, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing
