By Phil Fersht on December 9, 2014
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Blueprint Results, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, SaaS, social networking, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on December 8, 2014
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust
Posted in Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Outsourcing Events, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on December 2, 2014
Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, IT service management, Managed services, Outsourcing, Outsourcing Events, service provider
By Phil Fersht on November 13, 2014
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy
Posted in Featured Posts, Technology / Software | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, The As-a-Service Economy
By Phil Fersht on November 7, 2014
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
Posted in Featured Posts, Technology / Software | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on November 4, 2014
A new breed of provider has to emerge, which can disrupt the legacy labor-based model
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on October 27, 2014
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years
Posted in Business, Featured Posts | Tagged avendus capital, Business Process Outsourcing (BPO), Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, ned may, PaaS, SaaS
By Phil Fersht on October 6, 2014
The world of work’s just so much more interesting and rewarding today that it was even five years’ ago
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, procurement, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing
By Phil Fersht on October 1, 2014
And finally, the results of the Analyst Value Survey, which canvassed the views of 1093 enterprises, analysts and vendor consumers of research, have been released. This is – by some margin – the largest study ever conducted to gauge the influence and value of the industry technology analyst firms, and even the most optimistic followers […]
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Heros, Talent in Sourcing
By Phil Fersht on September 24, 2014
Authors: Phil Fersht and Ray Wang: Industry Analysts who still give a shit (This is a collaboration and represents our individual points of view and not necessarily our employers. Oh wait, that’s us…. moving on…) We called it three years’ ago and we can now officially proclaim that the industry once known as “research” is […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Confusing Outsourcing Information, Enterprise Irregulars, gartner, HfSResearch.com Homepage, Industry analyst, Outsourcing Heros
