By Phil Fersht on August 14, 2014
The 2014 Talent Acquisition Services Blueprint: Defining and Sourcing the Talent you need in today’s Digitally-challenged marketplace
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, HfS Blueprint Results, HfS Research, HfSResearch.com Homepage, HR, HR Outsourcing, HR Strategy, IaaS and BPaaS, PaaS, SaaS, Sourcing Change Management, talent, Talent in Sourcing
By Phil Fersht on May 29, 2014
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Research, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on May 9, 2014
Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systems
Posted in Business | Tagged Bill Kutik, Business Process Outsourcing (BPO), christa degnan manning, Global Business Services, HfSResearch.com Homepage, HR BPO, HR Outsourcing, HR Strategy, HRO, IaaS and BPaaS, Outsourcing Vendors, PaaS, SaaS, social networking, Sourcing Change Management, The Bill Kutik Radio Show
By Phil Fersht on April 30, 2014
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on April 7, 2014
Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business
Posted in Business, Featured Posts | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, The Future of Outsourcing |
By Phil Fersht on March 19, 2014
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
Posted in Business, Featured Posts | Tagged Accenture, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Charles Sutherland, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Technology, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on March 10, 2014
We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, IaaS and BPaaS, ibm, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on December 18, 2013
It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.
Posted in Featured Posts, Technology / Software | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, HRO, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Naomi Bloom, Outsourcing Advisors, Outsourcing Heros, Outsourcing Vendors, PaaS, Phil Fersht, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on December 11, 2013
The emergence of more affordable Cloud based solutions is finally – after decades of disarray – making it possible for firms to stop starring into the HR abyss and start getting functional again.
Posted in Featured Posts, Technology / Software | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Legal Services Outsourcing, Outsourcing and Politics, Outsourcing and Technology, PaaS, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on November 11, 2013
When Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late. In fact, many of you reading this may already be exhibiting signs of early-0nset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]
Posted in Business | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, SaaS, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sourcing Locations, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing, The Internet of Things |
