
Why Digital Transformation Always Needs To Start With Customers First
63% of organizations say delivering an excellent customer experience as measured by customer satisfaction scores defines success as a digital-first business, according to a recent IDG study. 67% of CEOs say acting with agility is “the new currency of business; if we’re too slow, we will be bankrupt,” according to KPMG. 33% of CEOs say […]

Gartner, the lightning rod
Once again Gartner is in the news. Its is being sued and a whole slew of blogs and articles have piled on. My summer project researching and writing about the SAP economy has allowed me a chance to go back and review 20+ years of market research, articles, blogs and presentations. Part of me wonders […]

Oracle Fusion and More Blue Ocean Strategy
Old pal, Chris Kanaracus (who covers enterprise software and general technology breaking news for The IDG News Service) has a story in InfoWorld yesterday which is very interesting in that it describes the current dynamics of the enterprise software business. Just to convolute things, the article is about a recent report from Forrester Research, which […]

ORCL Launches CEM
Oracle launched its customer experience push this week with an announcement by co-president Mark Hurd. The new direction begins to pull together the results of Oracle’s latest buying spree in which it purchased ATG for e-commerce, RightNow Technologies for customer service and other technologies for analytics in cyberspace. While Oracle will always draw skeptics the […]