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Industry Analysis

CRM for the iPad - Part 2

CRM for the iPad – Part 2

By Paul Greenberg on May 3, 2010

When I announced the contest for iPad CRM applications (at least from your mind’s eye) about a month ago, one thing I didn’t expect was the speed that vendors would jump on the iPad development bandwagon. Since my announcement: NetSuite showed an iPad application developed by a partner, Iron Solutions, for the agricultural equipment industry […]

Posted in Featured Posts, Technology / Software | Tagged apple, CRM Buzz, crm vendors, Industry Analysis, iPad, iPhone, netsuite, salesforce.com, Social CRM, sugarcrm, Technology Reviews

Microsoft Convergence 2010. Finally Getting Rid of the But....?

Microsoft Convergence 2010. Finally Getting Rid of the But….?

By Paul Greenberg on April 29, 2010

A couple of months ago, I was asked by Microsoft to help them (as a consultant) try to work on their Social CRM program. That included looking at products, messaging and doing some thought leadership stuff. I’m in the midst of that now and thus, have been able to get a deep and advanced look […]

Posted in Featured Posts, Trends & Concepts | Tagged CRM - Traditional, CRM Buzz, crm vendors, Forecasting, Industry Analysis, microsoft, Microsoft Convergence 2010, Microsoft Dynamics, MIcrosoft Dynamics CRM, Ray Ozzie, salesforce.com, Social CRM, social networks, Stephen Elop, Technology Reviews, United Airlines

Salesforce Enters the REAL Cloud -- I Think

Salesforce Enters the REAL Cloud — I Think

By Paul Greenberg on April 26, 2010

As many of you probably know, salesforce.com acquired Jigsaw a few days ago for an incredible (incredible for Jigsaw that is) $142,000,000. Salesforce.com is making an effort to become not just a PaaS provider, born a CRM provider, but now a complete cloud offering.

Posted in Trends & Concepts | Tagged CRM Buzz, data, force.com, Industry Analysis, Jigsaw, Salesforce.com Inc., vmforce | 2 Responses

SAS's Coming Out Party - Analyze This!

SAS’s Coming Out Party – Analyze This!

By Paul Greenberg on April 15, 2010

SAS’s legal department, which seems to be the only SAS department retaining the outlook of the early 20th century, asked all the bloggers who are posting who had their travel expenses covered to put in a disclaimer that they had all their travel expenses covered.  My disclaimer is as follows:  See Denis Pombriant’s disclaimer. I am […]

Posted in Business, Featured Posts | Tagged crm vendors, Industry Analysis, marketing, Radian6, SAS, Social CRM, Social Media, Technology Reviews | 1 Response

Salesforce ChatterExchange, Chatterboxes, Chatter...chatter

Salesforce ChatterExchange, Chatterboxes, Chatter…chatter

By Paul Greenberg on April 12, 2010

Marc Benioff, at his Chatter event in NYC yesterday said the following: We’ve seen the future of enterprise software, and it looks more like Facebook on the iPad than Yahoo on the PC.” Now, with my Jetsonesque world-view, I’d love to think that especially since I use Facebook a fair amount and have an iPad […]

Posted in Featured Posts, Technology / Software | Tagged apple, CRM, enterprise software, Facebook, financialforce.com, Industry Analysis, sales, salesforce.com, Social CRM, Technology Reviews

RightNow's New Customer Service Agreement Genuinely Important

RightNow’s New Customer Service Agreement Genuinely Important

By Paul Greenberg on March 5, 2010

Once in awhile there is something that isn’t only important coming out of the vendor community but actually kind of refreshing.  Given my right-brained proclivities, I didn’t think it would come from the world of contracts (that’s a Ray Wang specialty), but interestingly enough it does. RightNow released the details of its new Customer Service […]

Posted in Business, Featured Posts | Tagged Altimeter Group, CRM Best Practices, crm vendors, customer service, Deconstructing the Process, Industry Analysis, RightNow, RightNow CSA, SaaS, salesforce.com, sla, software as a service

SAP - The Message Back on Target

SAP – The Message Back on Target

By Paul Greenberg on March 3, 2010

(Just a brief note. I’m writing this with a TERRIBLE cold and I don’t feel particularly sharp. In fact I feel about as sharp as a bar of soap – proof positive is this awful analogy). I’m not a Kremlin watcher when it comes to most large companies, though I do admit to an unhealthy […]

Posted in Featured Posts, Technology / Software | Tagged Business, crm vendors, Industry Analysis, sap, SAP Insider, Sustainability, Thought Leadership

Kick Apps Partners w/NBC Universal, not Conan O'Brien

Kick Apps Partners w/NBC Universal, not Conan O’Brien

By Paul Greenberg on February 3, 2010

There’s no doubt in my mind NBC Universal had to do something given their falling ratings. The former kings of Thursday night TV not only sold themselves to Comcast, who, aside from Frank Eliason’s superb rock star group of customer service people, sit near the bottom of customer service experience ratings all the time, but […]

Posted in Trends & Concepts | Tagged Industry Analysis, Jay Leno, KickApps, NBC, Social CRM, social networks, Technology Reviews, Tonight Show

CRM Watchlist 2010 Part IIIB

CRM Watchlist 2010 Part IIIB

By Paul Greenberg on January 18, 2010

Okay, this is the final installment of the CRM 2010 Watchlist from me, though you will be seeing one from Brent Leary on the SMB Social CRM companies to watch in 2010 in the next couple of days.  But I’m, “wore out.” My fingers don’t want to write much at the moment, no matter what […]

Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged Facebook, getsatisfaction, HubSpot, Industry Analysis, linkedin, microsoft, netsuite, salesforce.com, sap, skype, Social CRM, Social network, social networks, Technology Reviews, Thought Leadership, Twitter

CRM Watchlist 2010 - Part IIIA

CRM Watchlist 2010 – Part IIIA

By Paul Greenberg on January 11, 2010

Okay, to recap. We’ve so far done the following watchlist parts: Part I – The Big 4 – Microsoft, SAP, Oracle, salesforce.com Part IIA – CRM Companies – NetSuite, Sage, RightNow Part IIB – CRM Companies – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream, Aplicor Now we move on to Part IIIA and Part IIIB – […]

Posted in Featured Posts, Technology / Software | Tagged CRM, Forecasting, Industry Analysis, netsuite, oracle, RightNow Technologies, salesforce.com, sap, Social CRM, social networks, Technology Reviews, Thought Leadership | 1 Response

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