Industry-specific Outsourcing
By Phil Fersht on January 17, 2014
The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSC
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, csc, Current Affairs, Enterprise Irregulars, hcl, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Vendors, The Future of Outsourcing
By Phil Fersht on December 23, 2013
It’s those industries experiencing intrinsic and structural change to their very foundations, which are priming themselves for radical transformation of their business models, and there is no greater example in today’s environment than the US healthcare sector
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, SMAC and Big Data, Sourcing Change Management, The Future of Outsourcing
By Phil Fersht on November 11, 2013
When Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late. In fact, many of you reading this may already be exhibiting signs of early-0nset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]
Posted in Business | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, SaaS, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sourcing Locations, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing, The Internet of Things |
By Phil Fersht on October 3, 2013
On a Sourcing Mission – Accenture’s Mike Salvino adds Procurian to his previous Ariba services acquisition You know when a market’s hotting up when the leading specialists start getting plucked by the top tier, and Accenture today made a massive $375m statement of intent in the procurement and supply chain management BPO industry by acquiring […]
Posted in Business, Featured Posts | Tagged Accenture, BPO, Business Process Outsourcing (BPO), Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Vendors, procurement, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on September 12, 2013
Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, CRM and Marketing, Current Affairs, enter, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, HR Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing Vendors, SMAC and Big Data, The Future of Outsourcing
By Phil Fersht on August 19, 2013
When vendors, particularly hardware and software vendors, were running around and talking about ‘Cloud this and Cloud that’, and ‘Big Data this and Big Data that’, we felt they were missing the point, because they weren’t driving conversion. Whereas the SMAC Stack, when it is integrated, it does start to drive business solutions. – Malcolm Frank, Cognizant, […]
Posted in Business | Tagged Buyers' Sourcing Best Practices, Cloud Computing, cognizant, Current Affairs, Enterprise Irregulars, enterprise social networking, HfS, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, malcolm frank, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, PaaS, Phil Fersht, SaaS, SMAC and Big Data, social networking, Talent in Sourcing, The Future of Outsourcing, The Internet of Things
By Phil Fersht on August 14, 2013
We got a few minutes with Shibu, CEO of Infosys, to find out what’s going on under the Infosys hood these days
Posted in Business | Tagged Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, Industry-specific Outsourcing, Infosys, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Heros, Outsourcing Vendors, S D Sibalal, Shibu, SMAC and Big Data, Sourcing Locations, The Future of Outsourcing
By Phil Fersht on June 3, 2013
It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm’s $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Dell, Enterprise Irregulars, Healthcare and Outsourcing, HfS, HfSResearch.com Homepage, HR Strategy, Industry-specific Outsourcing, IT Outsourcing / IT Services, Michael Dell, Outsourcing Heros, Outsourcing Vendors, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on May 14, 2013
Cranking it up to Eleven (left to right)… Anoop, Henric and John You firm has incredible talent that performs miracles of heightened performance with your outsourcing relationships. Your provider serves up boundless dollops of innovations that never cease to delight. Then don’t bother to tune in this coming Thursday to debate the State of Outsourcing […]
Posted in Business | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cigna, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HR, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on March 18, 2013
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing
