By R "Ray" Wang on March 24, 2014
Customer Success Management Pioneer Adds Key Functionality For March 2014 Release On March 18th, Mountain View, CA based Gainsight announced the Spring 2014 release of its customers success management platform. Led by CEO Nick Mehta, the cloud software vendor has received over $29M in funding from key investors such as Bain Capital, Battery Ventures, Capital […]
Posted in Technology / Software | Tagged 2014, Apps Strategy, Bain Capital, Battery Ventures, business intelligence, Business Outcomes, business performance management, Capital Innovators, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, CMO, collaboration, Constellation Research, Cultivation Capital, customer engagement, Customer Experience, Customer success, Customer Success Management, Customer Support, CXO, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Gainsight, InsideView, linkedin, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Nick Mehta, R "Ray" Wang;, recurring revenue, rwang0, SaaS, SaaS offensive, Service Source, Silicon Valley Bank, Software Insider, SoftwareInsider, Success management, Summit Partners, Totango, vendor strategy
By Denis Pombriant on January 9, 2014
I’d like to say it’s going to be a good year in CRM and I firmly believe it, though I can’t offer a single all encompassing reason for my optimism though there are plenty of small things that begin to add up. In an earlier time the metaphor might have been “straws in the wind.” […]
Posted in Business, Featured Posts | Tagged 2014 Predictions, Apttus, CRM, Full Circle CRM, HubSpot, InsideView, lattice engines, Scout Analytics, TreeHouse Interactive, Xactly, Zuora |
By Paul Greenberg on March 28, 2011
I hope to light a fire under a company thatâs gone missing when it comes to public visibility in CRM. Oracle needs to be public for the benefit of the industry and for the benefit of its customers.
Posted in Business, Featured Posts | Tagged InsideView, Oracle CRM, Oracle OpenWorld, Paul Greenberg, sales, Social CRM
By Paul Greenberg on January 4, 2011
Recapping the Past Week Okay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published. If you haven’t read them, please do. There is something of a method to the madness so it would be kind of important to read at least the first one to understand how […]
Posted in Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, Eloqua, Genesys, getsatisfaction, InfusionSoft, InsideView, JitterJam, Marketo, Moxie, Pegasystems, Sword-Ciboodle
