A Step Towards Protecting Net Neutrality
It was rumored for the past few weeks that this would be the week that the Federal Communications Commission (FCC) would preview new rules to protect net neutrality (if you want more background on net neutrality and the issues I wrote this post last year). Today on Wired.com, FCC Chairman Tom Wheeler explained the proposal […]
Net Neutrality, Are We Losing the Battle?
I was working on some more research on business model innovation the other day and as I thought about the role of the Internet in business model disruptions over the past 15+ years, I couldn’t keep my mind from wondering back to something that has troubled me for the past couple of weeks, the proposed […]
Most inane customer service #fail ever
Broadband service provider ntl:Telewest terminated my account today moments after its customer service lines closed for the day, leaving my no way to resolve the issue for eight crucial hours. How inane is that?
