By Michael Fauscette on February 4, 2015
It was rumored for the past few weeks that this would be the week that the Federal Communications Commission (FCC) would preview new rules to protect net neutrality (if you want more background on net neutrality and the issues I wrote this post last year). Today on Wired.com, FCC Chairman Tom Wheeler explained the proposal […]
Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged AT&T, Comcast, ent neutrality, FCC, internet, ISP, regulation, Title II, Verizon
By Michael Fauscette on March 10, 2014
I was working on some more research on business model innovation the other day and as I thought about the role of the Internet in business model disruptions over the past 15+ years, I couldn’t keep my mind from wondering back to something that has troubled me for the past couple of weeks, the proposed […]
Posted in Featured Posts, Trends & Concepts | Tagged Business Models, Comcast, Current Affairs, FCC, FTC, internet, ISP, net neutrality, Netflix, pay for play, social web, technology, Time Warner, Web 2.0, Web/Tech |
By Phil Wainewright on February 2, 2010
Broadband service provider ntl:Telewest terminated my account today moments after its customer service lines closed for the day, leaving my no way to resolve the issue for eight crucial hours. How inane is that?
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Posted in Business | Tagged customer disservice, Customer Experience, customer service, Hall of Infamy, hall of shame, ISP, Telewest, Virgin Media |