• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

It’s the relationship stupid!

Monday's Musings: Why Users Must Preserve Their Third Party Maintenance Rights

Monday’s Musings: Why Users Must Preserve Their Third Party Maintenance Rights

By R "Ray" Wang on February 22, 2010

Apps Users Seek Third Party Maintenance For Cost, Value, and Service Updated surveys from inquiries, client conversations, and user group meetings show a 113.8% increase in interest in third party maintenance (3PM) services from Q3 2009 to Q1 2010 (see Figure 1).  Key factors stem from (see Figure 2.): Continuing cost pressures. Budgets continue to […]

Posted in Featured Posts, Technology / Software | Tagged 3PM, Amdahl, anti-trust, Apps Strategy, Christine A. Varney, contract negotiations, contract strategy, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Geac, Grace Consulting, ibm, industry trade groups, Infor, Infor Flex, Infor Global Solutions GmbH, intellectual property, ip, It's the relationship, It's the relationship stupid!, Joaquín Almunia, Lawson, Lawson Global Users Group, Lawson Software, Léo Apotheker, lessons learned, license credits to new products, license fees, license management, license parking, license policy, license returns, maintenance fees, Maintenance Hike, Microsoft Business Solutions, Microsoft Dynamics, Monday's Musings, netCustomer, OAUG, Quest, Quest User Group, rimini street, sap, SAP Enterprise Support, Seth Ravin, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software pricing, Software Vendors, Spinnaker, subscription pricing, SUGEN, support, Technology / Software, Third Party Maintenance, upgrades, user groups, users, vendor strategy | 2 Responses

News Analysis: DSAG Project Team Members Resign Leadership of SUGEN KPI Working Group

News Analysis: DSAG Project Team Members Resign Leadership of SUGEN KPI Working Group

By R "Ray" Wang on November 30, 2009

DSAG project team and project leader departure could signal disagreement with methodology not SUGEN
SAP embarked on an ambitious program to prove value in its Enterprise Support fee hike last year.   As planned, SAP should announce the results for the first set of SUGEN KPI’s in early December.  However, two key SUGEN KPI project sponsors […]

Posted in Business | Tagged 3rd party maintenance, Apps Strategy, benchmark performance, Business suite 7, contract negotiations, contract strategy, customer bill of rights, customer service, DSAG, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps Vendors, enterprise software, erp, It's the relationship, It's the relationship stupid!, lessons learned, license fees, license policy, long term apps strategy, maintenance fees, Maintenance Hike, News Analysis, oracle, procurement, rimini street, SaaS, sap, SAP Enterprise Support, software licensing, software licesing and pricing, software pricing, Software Vendors, Spend Management, SUGEN, Third Party Maintenance, user groups, users, vendor strategy

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • Zoho Sign and eID Easy for eIDAS-compliant digital signatures
  • App Spotlight: VoiceSpin for Zoho
  • ProTips: 4 best times to use texting automation
  • SalesIQ-Haptik integration: AI-powered conversations now made easier
  • Zoho’s Finance apps partner with HSBC: Simplifying Online Business Payments
  • Introducing Auto Top-up, suppression list, and more
  • 6 Ways to improve employee productivity
  • VAT recovery – The why and how
  • Three key aspects of becoming a successful staffing agency
  • App Spotlight: Commercient File SYNC for Zoho CRM
  • 8 questions to ask while evaluating marketing automation software
  • Planned India Datacenter Maintenance on 15th and 22nd May, 2022 from 07:00 AM to 10:00 AM IST
  • Introducing Zoho Campaigns’ exclusive edition for marketing agencies
  • Customer spotlight: FANDELI enables departmental analytics and increases productivity with Zoho Analytics
  • Zoho Campaigns introduces 6 more languages for email marketers

EI Tweets

My Tweets

Popular Posts

  • It’s the Real (Internet of) Things- Software is Drinking The World.
  • A Memo regarding Corporate Social Media policies
  • Three types of GUIs - past, present and the future
  • Google’s Woes and the Right to Be Pixilated
  • 2021 Roundup Of AI And Machine Learning Market Forecasts Show Strong Growth
  • Strategy, Business Model, and Who's Your Customer
  • Race Against the Machine
  • How Leaders Can Address the Challenges of Digital Transformation

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: