Why customer-obsessed Amazon is our most important business force
“As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need.” Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist’s Lifetime Achievement Award.
Quips: Why Jeff Bezos Really Bought WaPo…Digital – Analog Convergence In Media, Advertising, and Commerce
There’s Always More To The Obvious Source: Bloomberg/Getty Images Over the past few weeks many have discussed the state of old media. Since Jeff Bezos announcement to buy the Washington Post, the theories have run wild. I thought I’d add to the analysis with a different point of view. A few facts: The Washington Post […]
The end of vaporware
It was a striking sight. It was end of day in last week’s Technology Summit after Workday had showed us countless demos of new functionality, when under non-disclosure they announced plans to develop a Recruiting module. It would be next-gen, not just applicant tracking, but would allow for candidate identification through traditional and social channels, […]
Amazon Supply Launches — New Competition for Industrial Distributors, Ariba, SciQuest and Others
Yesterday, Amazon announced it launched Amazon Supply (or AmazonSupply, depending on which branding is used), a new B2B marketplace clearinghouse for industrial and MRO parts and related SKUs. The announcement describes Amazon Supply a…
To the winners go the spoils
I have seen at least a dozen of my smartest friends refer to Bill Gurley’s terrific post this week before I actually got around to reading it – which I finally did. My first thought upon reading it was of some recent discussions on StockTwits as well as among my Enterprise Irregulars colleagues, particularly in […]
