By Dion Hinchcliffe on July 30, 2013
The evidence has been steadily seeping into the edges of business thinking for years: The online world has clearly and systematically changed the rules of business, and companies must adapt or risk irrelevance. This often seemed self-evident to many of us, even if the ranks of the Fortune 500 and Global 2000 didn’t actually seem […]
Posted in Business, Featured Posts | Tagged Jeremiah Owyang, social business, Social Media
By Paul Greenberg on March 8, 2010
I was going to do this long post about something but I decided instead to accumulate a few things in a shorter format and lay them out to you. They are both industry driven and highly personal. So here we…
Posted in Featured Posts, Trends & Concepts | Tagged Altimeter Group, Jeremiah Owyang, Social CRM |
By Chris Selland on December 14, 2009
I made a bit of a wisecrack (I do that often…) yesterday on Twitter in response to Ray Wang of Altimeter Group’s tweet that traditional CRM vendors are making "Not much progress on Social other than adding "another" channel."
My response to Ray’s tweet was that SCRM ‘09 sounds a lot like eCRM ‘99, which […]
Is SCRM ‘09 the same as eCRM ‘99? [Buzzword Bingo] is a post from: The SiliconANGLE
Posted in Featured Posts, Trends & Concepts | Tagged Analysis, Barbara, Barbara French, Bob Warfield, buzzword bingo, CRM, crm vendors, customer environment, eCRM, Enterprise 2.0, harmless game, Humor, Infrastructure 2.0, ipo money, Jeremiah Owyang, John Moore, letter acronyms, nasty notes, quot, Ray, Real-Time Web, response, SCRM, Sharing, Social, Social Media, today, tweet
By Paul Greenberg on December 14, 2009
Before I push out my Forecast for 2010 (next week some time), I have a few short observations that are honestly somewhat random: Facebook Does It Again – Not So Privately All Facebook members…
The award winning, edgiest CRM blog on the planet. The…
Posted in Business | Tagged Altimeter Group, analysts, Charlene Li, CRM, enterprise software, Facebook, Forrester Research, Jeremiah Owyang, predictions, Privacy, Social CRM, Social Media