Jive Comes Around, Focus on Customers
Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they […]
Jive Offers Social Customer Service; Battles Lithium for Market
Earlier today Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities. The offer includes an OEM integration with Bunchball, and will be available to the public at the end of March. I distributed this morning a note to my clients and certain interested parties, here is a summary of […]
Smart move: SAP delays community platform rollout
SAP’s online forum, called the SAP Community Network (SCN), includes over two million members, making it an important presence for customers, developers, and partners. With so many users, platform decisions and changes can affect a staggering number of people. The existing SCN infrastructure is dated and SAP is developing a replacement based on the Jive […]
Monday’s Musings: A Working Vendor Landscape For Social Business
Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]
SMC Austin Chapter hosts a conversation on Social Business
SMC Austin is held at the original Austin City Limits studio. Gorgeous venue. Be there: Register today. Just when you think you have all the answers, something crops up that challenges your beliefs on how Social Business works and will work in the future. Whether it’s new platforms/tools, new regulation, organizational changes, even world events […]
Jive seeks to up IT’s game with social apps
While app stores have become enormously popular with users, particularly on mobile devices, they are now moving to the enterprise. The new Jive Apps Market provides an interesting approach that combines apps with direct integration into the flow of a …
Executive Profiles: Disruptive Tech Leaders In Social Business – Tony Zingale, Jive Software
Welcome to an on-going series of interviews with the people behind the technologies in Social Business. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here. Tony Zingale – CEO, Jive Software Biography As CEO of Jive Software, Tony’s responsible for overseeing […]
A new form of buy-side analyst?
In the investment world there is a clear demarcation between sell-side and buy-side analysts. Been wondering whether the tech world needs something similar as I read various industry research and have conversations with several technology advisers. Among the research I am referring to is Gartner’s Mid-Market ERP MQ and its cloud infrastructure MQ and“prolific Paul” […]
The CRM Watchlist Part IV: The Social Mainstream
To Recap the Season So Far: The Yankees didn’t make it to the World Series. The (NY) Giants didn’t make it to the playoffs. I’m tempted to not let any company in a city that beat the Yankees (Dallas) or the Giants (Green Bay?. Ahhh, but I like the Packers) not make the Watchlist but […]
What Does Jive Think of Social Business?
Closing the series of interviews today, the final player is Jive. Before I go further – a huge thanks to all those who helped me with this project. It was very interesting to me, and most of the comments and emails I got said very much the same. Too many to mention, but you know […]
