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Jive

Jive Comes Around, Focus on Customers

Jive Comes Around, Focus on Customers

By Jeff Nolan on March 12, 2012

Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they […]

Posted in Business | Tagged Companies, Get Satisfaction, Jive, social business, Social CRM, social customer

Jive Offers Social Customer Service; Battles Lithium for Market

Jive Offers Social Customer Service; Battles Lithium for Market

By Esteban Kolsky on March 7, 2012

Earlier today  Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities.  The offer includes an OEM integration with Bunchball, and will be available to the public at the end of March. I distributed this morning a note to my clients and certain interested parties, here is a summary of […]

Posted in Featured Posts, Technology / Software | Tagged BunchBall, customer service, getsatisfaction, Jive, lithium, Lithium Technologies, social business, Social Customer Service, Uncategorized

Smart move: SAP delays community platform rollout

Smart move: SAP delays community platform rollout

By Michael Krigsman on December 12, 2011

SAP’s online forum, called the SAP Community Network (SCN), includes over two million members, making it an important presence for customers, developers, and partners. With so many users, platform decisions and changes can affect a staggering number of people. The existing SCN infrastructure is dated and SAP is developing a replacement based on the Jive […]

Posted in Featured Posts, Technology / Software | Tagged Jive, sap

Monday’s Musings: A Working Vendor Landscape For Social Business

Monday’s Musings: A Working Vendor Landscape For Social Business

By R "Ray" Wang on August 15, 2011

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]

Posted in Business, Featured Posts, Technology / Software | Tagged adobe, Adobe Omniture, Angel, Apps Strategy, Art Technology Group, ATG, Attensity, Attensity Group, Avaya, Bazaarvoice, broadvision, Broadvision Clearvale, CEO, CIO, Cisco, Cisco Quad, Clearvale, CMO, collaboration, collaboration software, community platforms, Consumerization of IT, CRM, customer engagement, customer experience management, customer service, disruptive, disruptive technologies, Disruptive technology, e20, e2conf, early adopters, early adoptions, early movers, eGain, Endeca, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Facebook, Genesys, Get Satisfaction, getsatisfaction, google, GooglePlus, ibm, IBM Connections, IBM Lotus, ibm software group, INgage Networks, Jive, Jive Software, KickApps, lithium, Lithium Technologies, microsoft, Microsoft Lync, Microsoft SharePoint, middleware, middleware platforms, Monday's Musings, Monday’s Musings, Moxie, Mzinga, NewsGator, Omniture, oracle, Oracle ATG, Oracle Beehive, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, Saba, Salesforce Chatter, salesforce.com, sap, SAP Streamworks, SCRM, sharepoint, social business, Social Business Software, social commerce, Social CRM, Social Media, social middleware, social service, social support, social technologies, Socialcast, socialtext, Teleperformance, tibbr, Tibco, Tibco Tibbr, VMware, VMware SocialCast, west, yammer | 2 Responses

SMC Austin Chapter hosts a conversation on Social Business

SMC Austin Chapter hosts a conversation on Social Business

By Susan Scrupski on August 10, 2011

SMC Austin is held at the original Austin City Limits studio. Gorgeous venue. Be there: Register today. Just when you think you have all the answers, something crops up that challenges your beliefs on how Social Business works and will work in the future.   Whether it’s new platforms/tools, new regulation, organizational changes, even world events […]

Posted in Business | Tagged adoption, austin, collaboration, Community, enterprise2.0, ibm, Jive, sharepoint, social business, social business design, social media club austin, social_business, socialmediaclub+austin

Jive seeks to up IT's game with social apps

Jive seeks to up IT’s game with social apps

By Dion Hinchcliffe on August 4, 2011

While app stores have become enormously popular with users, particularly on mobile devices, they are now moving to the enterprise. The new Jive Apps Market provides an interesting approach that combines apps with direct integration into the flow of a …

Posted in Featured Posts, Technology / Software | Tagged App Store, apps, Jive

Executive Profiles: Disruptive Tech Leaders In Social Business – Tony Zingale, Jive Software

Executive Profiles: Disruptive Tech Leaders In Social Business – Tony Zingale, Jive Software

By R "Ray" Wang on June 28, 2011

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor perspective.  A full list of interviewees can be found here. Tony Zingale – CEO, Jive Software Biography As CEO of Jive Software, Tony’s responsible for overseeing […]

Posted in Business | Tagged collaboration, disruptive, disruptive technologies, Disruptive technology, e2conf, Enterprise 2.0, Executive Profiles, Forbes, Jive, Jive Software, R “Ray” Wang;, R "Ray" Wang;, rwang0, SCRM, social business, Social Business Software, Social Enterprise, social enterprise apps, Thursday's Tech Showcase, Thursday’s Tech Showcase, Tony Zingale

A new form of buy-side analyst?

A new form of buy-side analyst?

By Vinnie Mirchandani on January 20, 2011

In the investment world there is a clear demarcation between sell-side and buy-side analysts. Been wondering whether the tech world needs something similar as I read various industry research and have conversations with several technology advisers. Among the research I am referring to is Gartner’s Mid-Market ERP MQ and its cloud infrastructure MQ and“prolific Paul” […]

Posted in Business, Featured Posts | Tagged Bob Warfield, buy-side, gartner, Industry analyst, Jive, netsuite, Paul Greenberg, Plex

The CRM Watchlist Part IV: The Social Mainstream

The CRM Watchlist Part IV: The Social Mainstream

By Paul Greenberg on January 7, 2011

To Recap the Season So Far: The Yankees didn’t make it to the World Series. The (NY) Giants didn’t make it to the playoffs.  I’m tempted to not let any company in a city that beat the Yankees (Dallas) or the Giants (Green Bay?. Ahhh, but I like the Packers) not make the Watchlist but […]

Posted in Featured Posts, Technology / Software | Tagged Attensity, CRM Watchlist, ibm, INgage, Jive, Kickaps, lithium, netsuite, Nimble, Radian6, salesforce.com, sap, World Series, Yankees | 1 Response

What Does Jive Think of Social Business?

What Does Jive Think of Social Business?

By Esteban Kolsky on December 1, 2010

Closing the series of interviews today, the final player is Jive. Before I go further – a huge thanks to all those who helped me with this project.  It was very interesting to me, and most of the comments and emails I got said very much the same.  Too many to mention, but you know […]

Posted in Trends & Concepts | Tagged Customer Experience, Jive, social business

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