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Kevin Smith

Do Whining Customers Negate the Power of the Social Customer?

Do Whining Customers Negate the Power of the Social Customer?

By Bob Warfield on February 16, 2010

Fellow Enterprise Irregular Vinnie Mirchandani seems to think so. Vinnie tells the story of uber-Twitter-maven Kevin Smith’s troubles with Southwest Airlines.  Keven evidently ran afoul of Southwest’s 3 decade-old “customer of size” policy.   Smith was recently shown off a flight that was full because he wouldn’t fit between two other passengers and hadn’t purchased a second […]

Posted in Business | Tagged Kevin Smith, Paul Greenberg, SaaS, social networking, Southwest Airlines, Twitter

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