Do Whining Customers Negate the Power of the Social Customer?
Fellow Enterprise Irregular Vinnie Mirchandani seems to think so. Vinnie tells the story of uber-Twitter-maven Kevin Smith’s troubles with Southwest Airlines. Keven evidently ran afoul of Southwest’s 3 decade-old “customer of size” policy. Smith was recently shown off a flight that was full because he wouldn’t fit between two other passengers and hadn’t purchased a second […]
