Knowledge Process Outsourcing & Analytics
By Phil Fersht on September 15, 2014
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?
Posted in Business | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Global Business Services, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing Heros, Robotic Process Automation, Sourcing Change Management, Sourcing Locations, Talent in Sourcing
By Phil Fersht on September 3, 2014
We’ve been calling it for seven years now, and finally the chickens are coming home to roost for the outsourcing business: clients are genuinely walking away from outsourcing relationships which provide mediocre value. And, while some savvy providers are sensing the defections with a few notable re-bid wins of late, many still have their heads […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, Talent in Sourcing
By Phil Fersht on August 21, 2014
The act of “outsourcing” is really only that initial phase of activity where an organization takes a technology/business process or function and transfers the management responsibility over to a third party to ensure the smooth running of said process or operation. Once the outsourced processes are running functionally with the third party, the “outsourcing” is […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, avasant, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Enlighta, Global Business Services, HfS Blueprint Results, HfSResearch.com Homepage, Hyperos, IaaS and BPaaS, ISG, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Outsourcing Advisors, PaaS, SaaS, Security and Risk, servicenow
By Phil Fersht on August 18, 2014
There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing
By Phil Fersht on August 11, 2014
The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?
Posted in Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, digital, Digital Transformation, digitaltransformation, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The Internet of Things
By Phil Fersht on July 21, 2014
The services world has already started to change – and those who are only just realizing this may already be too late
Posted in Business, Featured Posts | Tagged Accenture, BPaaS, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Mike salvino, operations, PaaS, SaaS, Sourcing Change Management, Talent in Sourcing
By Phil Fersht on July 17, 2014
Remember the days when standard corporate issue to enterprise staff was the monster-sized Dell laptop that only seemed to be made for the mass-market corporate crowd and needed a huge ugly Targus case to lug it around… and a low-end Blackberry, where the only redeeming feature was brickbreaker that could keep your brain amused […]
Posted in Business | Tagged Analytics and Big Data, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, SaaS, Security and Risk
By Phil Fersht on July 16, 2014
When we look at the future potential of BPO, one of the markets with the most untapped potential is that of supply chain services, which could be as large as $300 Billion in annual expenditure when today’s emerging offerings really begin to mature, and an increasing number of buyers have to tap into third party […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HfS Blueprint Results, HfSResearch.com Homepage, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, procurement, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The Internet of Things
By Phil Fersht on June 30, 2014
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Posted in Featured Posts, Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, digital, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, Sourcing Change Management, Talent in Sourcing
By Phil Fersht on June 25, 2014
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2011, HfS Surveys: State of Outsourcing 2014, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing |
