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Knowledge Process Outsourcing

Flashback kicks the myth of Apple invincibility squarely in the jewels

Flashback kicks the myth of Apple invincibility squarely in the jewels

By Phil Fersht on April 10, 2012

One of the critical areas we believe is too-frequently neglected in today’s business operations planning is security and risk.   With the amount of data flitting between hundreds of global locations and millions of servers -to how much risk are your operations, today, being exposed?  How many local and regional regulations are you flouting?  How […]

Posted in Featured Posts, Technology / Software | Tagged apple, BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Politics, Outsourcing and Technology, procurement, SaaS, security, Security and Risk, slaby, Sourcing Best Practises

In case you missed today’s webcast on Business Platforms, here’s the re-run

In case you missed today’s webcast on Business Platforms, here’s the re-run

By Phil Fersht on March 14, 2012

Thanks to Robert McNeill (HfS), Shawn Riegsecker (Centro Media), Paul Roehrig (Cognizant) and Bob Law (HP) for an excellent discussion today on Business Platforms. Here’s the re-run:

Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing Events, SaaS, Security and Risk

Why Oracle’s acquisition of Taleo shifts the innovation onus onto the service providers

Why Oracle’s acquisition of Taleo shifts the innovation onus onto the service providers

By Phil Fersht on February 14, 2012

When I watch Oracle and SAP rapidly clean up whatever application is left on the market worth buying, my heart sinks for the future of the enterprise software business. For Oracle and SAP, it’s all about maintaing the status quo and growing their considerable license revenue streams. They know they have to be seen to embrace the Cloud, but all they really care about is protecting their customer bases and preventing upstart vendors sneaking in to disrupt their revenue model. And can you really blame them? It’s economics one-on-one…

Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, oracle, Outsourcing and Technology, sap, Taleo, The Future of Outsourcing | 1 Response

Are you achieving sourcing success with your finance?  ACCA and HfS have teamed up to find out…

Are you achieving sourcing success with your finance? ACCA and HfS have teamed up to find out…

By Phil Fersht on February 5, 2012

HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function.

Posted in Business | Tagged ACCA/HfS Research study into F&A Sourcing, BPO, Captives and Shared Services Strategies, Knowledge Process Outsourcing, Outsourcing Research, Sourcing Best Practises, Sourcing Change Management, The Industry Speaks: HfS surveys

Sal’s six stages of sourcing: BPO’s Generations

Sal’s six stages of sourcing: BPO’s Generations

By Phil Fersht on January 17, 2012

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.

Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing

If you were too hungover to join our predictions webcast, here’s the replay

If you were too hungover to join our predictions webcast, here’s the replay

By Phil Fersht on December 20, 2011

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay.  You can also download your copy of the slides here. And if you can’t be bothered to listen to any of it, here were some of our predictions* highlights: 1. Outsourcing Providers will […]

Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, ed caso, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HfS Research, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing, Outsourcing Advisors, Outsourcing Events, Outsourcing Research, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing, wells fargo

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

By Phil Fersht on December 9, 2011

For better or for worse, for richer, for poorer, until many missed SLAs do us part. Imagine committing to someone for 15 years?  Most marriages are long-divorced by that stage, companies rise and fall, entire countries are created, invaded and may even go bankrupt… So how about standardizing life assurance and pension policies for said […]

Posted in Business | Tagged BPO, Current Affairs, Diligenta, Financial Services Sourcing Strategies, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Vendors, Phil Fersht, Sourcing Best Practises, Sourcing Change Management, Sourcing Locations, TCS, The Future of Outsourcing

As InfosysBPO reaches the $500m mark, is it ready for the big-time?

As InfosysBPO reaches the $500m mark, is it ready for the big-time?

By Phil Fersht on November 21, 2011

InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.

Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, HR Outsourcing, Industry-specific Outsourcing, Infosys, InfosysBPO, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Events, Outsourcing Vendors, Phil Fersht, procurement, The Future of Outsourcing

The Ultimate State Of Outsourcing: 1,350 industry stakeholders have spoken!

The Ultimate State Of Outsourcing: 1,350 industry stakeholders have spoken!

By Phil Fersht on June 24, 2011

We’ll be uncovering the results of the new HfS Research survey of 1,350 industry leaders on the State of Outsourcing in 2011.

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Dawn Evans, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing Events, Outsourcing Research, procurement, SIG, social networking, Sourcing Best Practises, Sourcing Interests Group, State of Outsourcing 2011 Study, The Industry Speaks: HfS surveys

The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

By Phil Fersht on June 17, 2011

Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience

Posted in Business, Featured Posts | Tagged BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Research, Phil Fersht, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, State of Outsourcing 2011 Study, The Future of Outsourcing, The Industry Speaks: HfS surveys

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