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knowledge worker

What Organizations Want From Case Management

What Organizations Want From Case Management

By Sandy Kemsley on November 17, 2010

There was an AIIM webinar today on supporting the information worker with case management, featuring Craig Le Clair from Forrester. Le Clair introduced the concept of information workers, a term that they use instead of knowledge worker, defined as “everyone between 18 and 88 with a job in which they use a computer or other […]

Posted in Business | Tagged ACM, AIIM, Case management, Forrester, knowledge worker

Dancing With Elephants: Webinar on Agile and Social Processes

Dancing With Elephants: Webinar on Agile and Social Processes

By Sandy Kemsley on September 7, 2010

Keith Swenson and I will be presenting a webinar this Thursday at 2pm ET, sponsored by Fujitsu, on the topic of agile and social BPM. You can register here.

From the description:

Posted in Trends & Concepts | Tagged ACM, BPM, Business process, Business process management, knowledge worker, social software, workflow | 2 Responses

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