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Latin America

Consumerization of IT, Social Business and Other Challenges; a View From Latin America

Consumerization of IT, Social Business and Other Challenges; a View From Latin America

By Michael Fauscette on June 13, 2012

I had the pleasure of spending part of this week in Santiago de Chile with some of my colleagues from IDC Latin America to present the first event in the LA Consumerication of IT Roadshow. I presented a view of the subject from the Worldwide team while Frederico Amprimo gave a perspective from the region. […]

Posted in Featured Posts, Technology / Software | Tagged chile, CoIT, customers, employees, enterprise, enterprise social networks, Latin America, scale, SCRM, socbiz, Social

Understanding the Global Footprint for Electronic Invoicing (Part 1)

Understanding the Global Footprint for Electronic Invoicing (Part 1)

By Jason Busch on December 6, 2011

Sometimes a picture can tell a thousand words — or a thousand transactions. Electronic transactions, that is. Purchasing Insight’s Pete Loughlin has come up with a simple and useful map that explores electronic invoicing’s global foot…

Posted in Technology / Software | Tagged e-invoicing, Invoice, Latin America, United States

New HfS Report:  “How Latin America Powers Global IT Delivery”

New HfS Report: “How Latin America Powers Global IT Delivery”

By Phil Fersht on March 16, 2011

Latin American strategies underpin global delivery with increasingly mature services: Firms investigating service delivery from the region like the cultural familiarity bred by the influence of the US and Europe. Find out “How Latin America Powers Glob…

Posted in Business, Featured Posts | Tagged BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Latin America, Outsourcing and Politics, Outsourcing Research, Outsourcing Vendors, procurement, Softtek, Sourcing Best Practises, Sourcing Locations, The Future of Outsourcing

Okay Here Goes  CRM Forecast 2010  PART II

Okay Here Goes CRM Forecast 2010 PART II

By Paul Greenberg on December 21, 2009

I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five…

The award winning, edgiest CRM blog on the planet. …

Posted in Business | Tagged Compliance, CRM, customer service, Enterprise 2.0, Forecasting, getsatisfaction, gist, Governance, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, outlook, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger, xobni

Okay Here Goes - CRM Forecast 2010 - Part I

Okay Here Goes – CRM Forecast 2010 – Part I

By Paul Greenberg on December 21, 2009

Just so you know, this year, I’ll do even better than last year (notice by adding the word “even” it makes it seem like I did really well last year but will improve over that sterling performance. Looking Back at CRM 2009 Forecast and decide whether “even” is justified or just a […]

Posted in Technology / Software | Tagged CRM, Forecasting, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger | 1 Response

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