Monday’s Musings: Who Gets To Be A Chief Digital Officer?
The Chief Digital Officer Navigates Digital Disruption… Chief Digital Officers serve as a leader who is wholly responsible and ultimately accountable for driving digital business transformation. As identified by Constellation in its’ recent report on the “Case For the Chief Digital Officer”, Constellation expects this executive to report directly to the CEO and bridge the gap […]
Reason #30 Why We Can’t Change: We Don’t Have the Time
My friends and colleagues at Change Agents Worldwide are kicking off a “blog carousel” to address all these reasons why organizations can’t change. This list was carefully compiled by a Product Engineer of the Milwaukee Gear Company in 1959. These objections still live on today in memos, meetings, analysis decks, and teleconference calls over a half-century […]
Successful Networks Require a Cross-Disciplinary Team
It should come as no surprise that a one-dimensional approach to network “deployment” will yield lackluster results. In the heyday of the Enterprise 2.0 movement, it was largely IT that introduced social networks to the workforce. The mistake that many customers made in those early days was viewing social networks as a technology platform vs. […]
If Marc Benioff Carried a Rabbit’s Foot, Would You?
In business we have a sad tendency to copy success blindly. I remember the first time I read about this I didn’t even understand what I was reading: “Nothing in business is so remarkable as the conflicting variety of success formulas offered by its numerous practitioners and professors. And if, in the case of practitioners […]
PayPal President’s Ream-the-Team Email: Good or Bad Leadership?
As you may have heard, PayPal president David Marcus recently zipped off a zinger of an email to company employees which was leaked to Business Insider and featured in this story: PayPal Chief Reams Employees — Use our App or Quit. Some highlights: PayPal It, our program enabling you to refer businesses that don’t accept […]
Passion is No Ordinary Word
[This is a bit of an insider post. New blog readers, please bear with me.] Here’s a question: When did you first fall in love with Luis Suarez? For me, it was sometime in 2006 or 2007. I first wrote about him on my blog in 2007 after he unpacked a 7-part analysis of the […]
Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s)
Every Brand Should Have A Plan For A Data Breach The confluence of centralized personally identifiable information, reliance on digital channels, ease of hacking of magnetic stripes, and the application of the Willy Sutton rule ( a.k.a. you rob banks because that’s where the money is) improve the odds that many organizations will face a […]
The Chief Digital Officer In The Age Of Digital Business
Market Leaders and Fast Followers Prepare for Digital Business In 2014 Conversations at Constellation’s Connected Enterprise last week validate a larger trend in the market place. The audience of 220+ early adopters with 75% representing line of business and 25% in IT highlighted the convergence of the five forces of consumerization described in 2009 and […]
CTO, CIO, CMO, CPO, C3PO?
The CIO and CTO titles have been around for a bit… And I can sympathise with that, after all IT used to be something magical hard-to-grasp stuff for many in the upper echelons of the organisations. And much of that…
Lessons from and for 21st Century Leaders
Last October, I had the honor of speaking at the 2012 Pivot Con, a conference hosted by my dear friend and key social influencer Brian Solis. This conference held annually, is an affordable laid-back event built around intellectual conversation, without some of the more recent attendant pretense of, say, TED. Its more of a social […]
