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Lee Coulter

If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

By Phil Fersht on February 21, 2013

It’s never too late to find redemption… So if you haven’t been fired yet, here’s how to avoid it happening… Phil Fersht (HfS Research):  So, Lee, we talk about more of a fluid evolving outsourcing relationship.  How can we get there? Why is this industry stuck in the weeds in doing things and the way […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Enterprise Irregulars, fersht, Global Business Services, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing

If outsourcing were an employee, it would be fired… Part 1

If outsourcing were an employee, it would be fired… Part 1

By Phil Fersht on February 19, 2013

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, dreamsource, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: State of the Outsourcing 2013, HR Strategy, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing | 1 Response

Service providers siloed by vertical industry are stifling innovation with clients

Service providers siloed by vertical industry are stifling innovation with clients

By Phil Fersht on July 8, 2010

To win more business, outsourcing service providers must innovate by creating and unleashing a multi-client collaborative model that isn’t restricting their clients to their industry vertical silos. HfS research reveals clients’ desire to collabora…

Posted in Business | Tagged BPO, business process outsourcing, Horses For Sources, Innovation in Outsourcing, Lee Coulter, Outsourcing Research, Phil Fersht, Sourcing Best Practises

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