If outsourcing were an employee, it would be fired… Part 2
It’s never too late to find redemption… So if you haven’t been fired yet, here’s how to avoid it happening… Phil Fersht (HfS Research): So, Lee, we talk about more of a fluid evolving outsourcing relationship. How can we get there? Why is this industry stuck in the weeds in doing things and the way […]
If outsourcing were an employee, it would be fired… Part 1
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…
Service providers siloed by vertical industry are stifling innovation with clients
To win more business, outsourcing service providers must innovate by creating and unleashing a multi-client collaborative model that isn’t restricting their clients to their industry vertical silos. HfS research reveals clients’ desire to collabora…
