Jive Offers Social Customer Service; Battles Lithium for Market
Earlier today Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities. The offer includes an OEM integration with Bunchball, and will be available to the public at the end of March. I distributed this morning a note to my clients and certain interested parties, here is a summary of […]
Lithium’s Eye-Popping $53.4 Million
Last week Lithium Technologies announced completion of its D round of financing valued at $53.4 million. You can read the press release to get the details but the big question I have is what’s going on in the industry? Lithium is not the only company in the last six months to pull in sizable sums […]
Lithium Closes Round D of Funding – First Take
On January 5th, 2012 Lithium Technologies announced it had closed Round D funding to the tune of $53.4 million, adding to the $39 million it had raised in previous rounds. The proceedings will go towards “completing the suite” and international expansion according to the company. Among the new funding partners, Lithium signed up NEA as […]
News Analysis: Lithium Technologies Adds $53M in Financing
New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing. The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play […]
Monday’s Musings: A Working Vendor Landscape For Social Business
Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]
The CRM Watchlist Part IV: The Social Mainstream
To Recap the Season So Far: The Yankees didn’t make it to the World Series. The (NY) Giants didn’t make it to the playoffs. I’m tempted to not let any company in a city that beat the Yankees (Dallas) or the Giants (Green Bay?. Ahhh, but I like the Packers) not make the Watchlist but […]
Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation
Most Enterprise Software Vendors Fail To Deliver Innovation Despite hundreds of billions wasted on failed research and development projects, most market influencers would agree that enterprise software vendors have produced a dearth of innovation over the past decade. Vendors often cite UI re-skins, major functionality additions, integration of acquisitions, technology re-platforms, and weak attempts at […]
News Analysis: Lithium’s Acquisition of Scout Labs Ups The Ante in Social CRM
Social Media Monitoring Addition Adds Social Customer Insight To Lithium’s Community and Social CRM Offerings
Lithium, a social CRM (SCRM) and community platform vendor announced today it had acquired Scout Labs, a social media monitoring (SMM) provider. According to a variety of sources, the estimated purchase price for the deal ranged between 20 and 25 million. […]
Human Interactions and the Rise of Social Characteristics in Software
Those of you who have read the 4th edition of CRM at the Speed of Light know that I’ve taken Thomas Vander Wal’s brilliant “Social Stack” concept, and added “context” as a characteristic to it. I’m increasingly convinced that the idea of ”social characteristics” is somethingthat has to be considered when it comes to the […]
