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lithium

Jive Offers Social Customer Service; Battles Lithium for Market

Jive Offers Social Customer Service; Battles Lithium for Market

By Esteban Kolsky on March 7, 2012

Earlier today  Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities.  The offer includes an OEM integration with Bunchball, and will be available to the public at the end of March. I distributed this morning a note to my clients and certain interested parties, here is a summary of […]

Posted in Featured Posts, Technology / Software | Tagged BunchBall, customer service, getsatisfaction, Jive, lithium, Lithium Technologies, social business, Social Customer Service, Uncategorized

Lithium’s Eye-Popping $53.4 Million

Lithium’s Eye-Popping $53.4 Million

By Denis Pombriant on January 10, 2012

Last  week Lithium Technologies announced completion of its D round of financing valued at $53.4 million.  You can read the press release to get the details but the big question I have is what’s going on in the industry? Lithium is not the only company in the last six months to pull in sizable sums […]

Posted in Business | Tagged CRM, economics, lithium, salesforce, Venture Capital | 1 Response

Lithium Closes Round D of Funding – First Take

Lithium Closes Round D of Funding – First Take

By Esteban Kolsky on January 6, 2012

On January 5th, 2012 Lithium Technologies announced it had closed Round D funding to the tune of $53.4 million, adding to the $39 million it had raised in previous rounds.  The proceedings will go towards “completing the suite” and international expansion according to the company. Among the new funding partners, Lithium signed up NEA as […]

Posted in Business | Tagged lithium, Lithium Technologies

News Analysis: Lithium Technologies Adds $53M in Financing

News Analysis: Lithium Technologies Adds $53M in Financing

By R "Ray" Wang on January 5, 2012

New Funding Shows Strength In Social Business Market And Lithium’s Business Model Emeryville, California based Lithum Technologies announced today that it raised $53.4M in financing.  The lead round is from New Enterprise Associates (NEA). Other investors include SAP Ventures. NEA leads the round with Peter Sonsini joining the board. Peter‘s been active with ecommerce play […]

Posted in Business | Tagged #socialenterprise, Apps Strategy, Benchmark Capital, CIO, CMO, Constellation Research, Constellation Research Inc., Customer Experience, customer experience management, customer service, Customer Support, DAG ventures, e20, e2conf, Emergence Capital, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, enterprise collaboration, enterprise software, enterprise strategy, Greenspring Associates, innovation, lithium, Lithium Technologies, marketing, Marketing Automation, New Enterprise Associates, Peter Sonsini, R “Ray” Wang;, R "Ray" Wang;, rwang0, sales, sales force automation, service, Shasta Ventures, socbiz, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialbusiness, Tenava Capital

Monday’s Musings: A Working Vendor Landscape For Social Business

Monday’s Musings: A Working Vendor Landscape For Social Business

By R "Ray" Wang on August 15, 2011

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]

Posted in Business, Featured Posts, Technology / Software | Tagged adobe, Adobe Omniture, Angel, Apps Strategy, Art Technology Group, ATG, Attensity, Attensity Group, Avaya, Bazaarvoice, broadvision, Broadvision Clearvale, CEO, CIO, Cisco, Cisco Quad, Clearvale, CMO, collaboration, collaboration software, community platforms, Consumerization of IT, CRM, customer engagement, customer experience management, customer service, disruptive, disruptive technologies, Disruptive technology, e20, e2conf, early adopters, early adoptions, early movers, eGain, Endeca, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Facebook, Genesys, Get Satisfaction, getsatisfaction, google, GooglePlus, ibm, IBM Connections, IBM Lotus, ibm software group, INgage Networks, Jive, Jive Software, KickApps, lithium, Lithium Technologies, microsoft, Microsoft Lync, Microsoft SharePoint, middleware, middleware platforms, Monday's Musings, Monday’s Musings, Moxie, Mzinga, NewsGator, Omniture, oracle, Oracle ATG, Oracle Beehive, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, Saba, Salesforce Chatter, salesforce.com, sap, SAP Streamworks, SCRM, sharepoint, social business, Social Business Software, social commerce, Social CRM, Social Media, social middleware, social service, social support, social technologies, Socialcast, socialtext, Teleperformance, tibbr, Tibco, Tibco Tibbr, VMware, VMware SocialCast, west, yammer | 2 Responses

The CRM Watchlist Part IV: The Social Mainstream

The CRM Watchlist Part IV: The Social Mainstream

By Paul Greenberg on January 7, 2011

To Recap the Season So Far: The Yankees didn’t make it to the World Series. The (NY) Giants didn’t make it to the playoffs.  I’m tempted to not let any company in a city that beat the Yankees (Dallas) or the Giants (Green Bay?. Ahhh, but I like the Packers) not make the Watchlist but […]

Posted in Featured Posts, Technology / Software | Tagged Attensity, CRM Watchlist, ibm, INgage, Jive, Kickaps, lithium, netsuite, Nimble, Radian6, salesforce.com, sap, World Series, Yankees | 1 Response

Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation

Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation

By R "Ray" Wang on October 4, 2010

Most Enterprise Software Vendors Fail To Deliver Innovation Despite hundreds of billions wasted on failed research and development projects, most market influencers would agree that enterprise software vendors have produced a dearth of innovation over the past decade.  Vendors often cite UI re-skins, major functionality additions, integration of acquisitions, technology re-platforms, and weak attempts at […]

Posted in Business, Featured Posts | Tagged Amazon, analytics, Apps Strategy, Attensity, Baidu, Business Analytics, business intelligence, Cisco, citrix, Classmates.com, Consumer Tech, Craigstlist.org, eBay, enterprise software, enterprise strategy, Facebook, Four S's of Enterprise Class Acceptance, google, IBM Smart Camp, idc, Information Week, Information Week 500, innovation, Intacct, Internet of Things, Jive, linkedin, lithium, Meebo, microsoft, mobile, Monday's Musings, netsuite, next gen, next gen apps, next gen cio, next gen CIO's, next gen CIO’s, next gen enterprise, next gen IT leaders, next generation, Next generation apps, NexTag, NextGen, Orkut, plexsystems, Priceline.com, Rackspace, Research Report, RightNow, rwang0, SAFE, salesforce.com, scalable, SCRM, secure, Shopping.com, Shopzilla, skype, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, Social Media, Streetline Networks, sustainable, Target.com, Twitter, Unified Communications, vendor strategy, Video, Walmart.com, workday, Yahoo, YouTube

News Analysis: Lithium’s Acquisition of Scout Labs Ups The Ante in Social CRM

News Analysis: Lithium’s Acquisition of Scout Labs Ups The Ante in Social CRM

By R "Ray" Wang on May 11, 2010

Social Media Monitoring Addition Adds Social Customer Insight To Lithium’s Community and Social CRM Offerings

Lithium, a social CRM (SCRM) and community platform vendor announced today it had acquired Scout Labs, a social media monitoring (SMM) provider.  According to a variety of sources, the estimated purchase price for the deal ranged between 20 and 25 million.  […]

Posted in Business, Featured Posts | Tagged 5M's, 5M’s, acquisitions, Alterian, analytics, BuzzGain, Clarabridge, community platforms, CRM, Cymfony, Jennifer Zesut, lithium, Lithium Technologies, Lyle Fong, mergers, Radian6, Scout Labs, SCRM, smm, Social CRM, social media monitoring, use cases, Viralheat, Visible Technologies | 2 Responses

Human Interactions and the Rise of Social Characteristics in Software

Human Interactions and the Rise of Social Characteristics in Software

By Paul Greenberg on February 4, 2010

Those of you who have read the 4th edition of CRM at the Speed of Light know that I’ve taken Thomas Vander Wal’s brilliant “Social Stack” concept, and added “context” as a characteristic to it. I’m increasingly convinced that the idea of ”social characteristics” is somethingthat has to be considered when it comes to the […]

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Helpstream, Jive, lithium, oracle, salesforce.com, sap, Social CRM, Social network, socialtext | 1 Response

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