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Liz Jazwiec

Eat That Cookie! & What I learned from a chance meeting at the airport

Eat That Cookie! & What I learned from a chance meeting at the airport

By Brian Sommer on July 9, 2010

Service organizations can have toxic qualities and some of these are indeed changeable. Positive attitudes can be transformative. If your service organization isn’t all it should be, here is a very personal story and a review of a book that can change the business results your firm experiences.

Posted in Trends & Concepts | Tagged Airline, American Airlines, ea that cookie, hospital, Liz Jazwiec, services

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