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Managed services

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

By Phil Fersht on December 2, 2014

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, IT service management, Managed services, Outsourcing, Outsourcing Events, service provider

Fieldglass and Madison Dearborn -- Additional Thoughts on the Deal (and the Future of VMS)

Fieldglass and Madison Dearborn — Additional Thoughts on the Deal (and the Future of VMS)

By Jason Busch on September 28, 2010

Madison Dearborn has bought itself what many (including me, as an industry observer) consider one of the top two VMS platforms in the market. With Fieldglass, they’ve purchased more than technology and a high-margin, high-growth b…

Posted in Business | Tagged fieldglass, Managed services, Vendor Management System, VMS | 1 Response

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