10 Ways AI & Machine Learning Are Revolutionizing Omnichannel
Bottom Line: AI and machine learning are enabling omnichannel strategies to scale by providing insights into the changing needs and preferences of customers, creating customer journeys that scale, delivering consistent experiences. For any omnichannel strategy to succeed, each customer touchpoint needs to be orchestrated as part of an overarching customer journey. That’s the only way to […]
What IoT Leaders Do To Drive Greater Results
IoT Leaders are achieving cost and revenue gains of at least 15% or more, while laggards see less than 5%. Pursuing 80% more IoT use cases compared to their peers, IoT Leaders are progressing faster down the learning curve of monetizing their application areas. IoT Leaders anticipate that their IoT use cases will boost their […]
Friday Rant: Quick, Target the Consultants! When McKinsey Gets a Haircut…
Over a Belgian ale at my local low-budget yet high-end gastropub in Chicago (Hopleaf) last week, I caught up with my good friend Kevin Brooks. Kevin is an extremely forward-thinking fellow when it come to contemplating where the procurement sector is going and what organizational priorities will be. And he’s usually — except when he’s […]
SaaS Accounting Gains: Now What Say You, McKinsey?
According to Goldman Sachs Accounting is now at the #3 spot in SaaS implementations, reports Dennis Howlett. Not a real surprise, certainly not to Dennis’s readers, or those who follow Ben’s Accounting 2.0 series. Still, seeing the numbers makes me feel good, given that I debated a short-sighted report by McKinsey a few years ago, […]
Is Supplier Management Key to Addressing Recent Ethical Lapses? (Part 1)
The recent allegations that the SEC and FBI have leveled against two former IBM and McKinsey executives have really made me think about the role that supplier management might have in addressing potential ethical lapses with suppliers and whether it’…
Fact-gathering on 2.0 Adoption
The recent acquisition of Headshift by the Dachis Group was largely celebrated in the e2.0 community. As I commented for RWW, it’s a testament to a growing, maturing market. Enterprise interest in incorporating 2.0 tools and practices has never been higher. With this stage of evolution comes the good stuff, the […]
