Amazon Rock Solid, Netflix Still Struggling With Customer Satisfaction
The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire department, discount and specialty retailer chain categories. Their score of 85 on the ACSI Index puts them ahead of Nordstrom (84), Target (81) and Kohl’s […]
Resolving To Write A Book in 2013 With Guy Kawasaki’s Help
Nearly everyone has at one point or another thought about a book they would love to write. The good news is that disruptive innovation is flourishing in publishing right now. It’s breaking down barriers that kept many authors from getting their books published and making new levels of autonomy and artistic freedom possible. Guy Kawasaki […]
