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Michael Hammer

Reengineering Is Very Much Like Sex

Reengineering Is Very Much Like Sex

By Naomi Bloom on March 21, 2011

Sex Sells!

For reasons too complicated to explain, even to myself, I’ve been doing a lot of clearing out of the “underbrush” in my office over the last couple of weeks.  Some of this was absolutely essential because the physical piles of papers that will never be read, the files of long gone clients, the insights […]

Posted in Business, Featured Posts | Tagged Artifacts, best practices, Business process reengineering, Harvard Business Review, Looking Back/Looking Forward, Michael Hammer

Reengineering Work: Obliterate AND automate

Reengineering Work: Obliterate AND automate

By Vinnie Mirchandani on March 11, 2011

I have been invited to moderate a customer panel on next-gen BPO at the Cognizant Community event next week. The theme of the conference is The Future of Work”. When I look at the wide range of industries represented on the panel, the economic models behind today’s BPO, the technologies which are influencing every business […]

Posted in Business | Tagged Business process, business process outsourcing, Geoffrey Moore, Harvard Business Review, Michael Hammer, QR Code, reengineering

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