By R "Ray" Wang on June 4, 2014
Microsoft’s Platform DNA and Salesforce.com Quest For User Productivity Drive The Strategic Partnership On May 29th, 2014, the Redmond based mega vendor Microsoft and the San Francisco based Cloud pioneer salesforce announced a partnership. From the teleconference call with CEOs Satya Nadella and Marc Benioff; and in conversations with over 50 key executives, partners, and […]
Posted in Featured Posts, Technology / Software | Tagged Amazon, analytics, AppExchange, Apps Strategy, Big Data, Business Analytics, business intelligence, CEO, CFO, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Sales Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, CoIT, collaboration, Constellation Research, customer engagement, Customer Experience, customer relationship management, CXO, Digital Business, Digital Disruption, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, google, M, microsoft, Microsoft Azure, Microsoft Dynamics, MIcrosoft Dynamics CRM, Microsoft Office, Microsoft Office 365, Microsoft Power BI, Microsoft Windows, Microsoft Windows Phone, News Analysis, R "Ray" Wang;, rwang0, SaaS, salesforce.com, salesforce1, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on April 7, 2014
Vertical Solutions Partnerships Showcase Why Complex Field Service Is A Critical Glue Between ERP and CRM In Improving Customer Experience Announced March 4th, 2014 at the Microsoft Convergence event, Vertical Solutions, made three significant partnerships with Blue Horseshoe Solutions, Cincom, and Vidcie. The Cincinatti, Ohio based customer experience software vendor provides cloud contact center […]
Posted in Business | Tagged 2014, Apps Strategy, Business Transformation, Chief Collaboration Officer, Chief Customer Officer, Chief information officer, Chief Sales Officer, Chief Service Officer, CIO, Cloud, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXO, CXP, Digital Disruption, Digital Strategy, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Field service, microsoft, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft integration, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, partnerships, Post sales service, R "Ray" Wang;, rwang0, service, Software Insider, SoftwareInsider, supply chain, suppy chain management, vendor strategy, Vertical Solutions, Video |
By R "Ray" Wang on March 5, 2014
Microsoft Convergence Kicks Off In Atlanta The annual Microsoft Convergence customer event kicked off on March 4th, 2014. Far from the days of the Stampede in Fargo, North Dakota, the event shows how far the Microsoft Dynamics customers, partners, and products have progressed. Over 12,000 attendees including customers, partners, staff, and prospects gathered in Atlanta, […]
Posted in Technology / Software | Tagged #conv14, 2014, Apps Strategy, Avanade, business solutions, Capgemini, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief Marketing Officer, Chief Sales Officer, CIO, Cloud, Cloud suites, Cloud Wars, CMO, Constellation Research, CRM, Customer Experience, customer relationship management, customer service, CXP, Delta Airlines, Digital Business, digital marketing, Digital Marketing Transformation, Digital Strategy, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, event report, Hitachi Consulting, iaas, Identity, Kirill Tartarinov, Marketing Automation, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, New Belgium Brewing, partner ecosystems, partners, partnerships, R "Ray" Wang;, rwang0, social intelligence, social media monitoring, Software Insider, SoftwareInsider, System Integrators, user conference, user event, user group event, user group events, user groups, user strategy, vendor strategy, Weight Watchers |
By R "Ray" Wang on March 3, 2014
FinancialForce Debuts Its Full ERP Suite On Feburary 19th, San Francisco headquartered, FinancialForce.com announced the launch of its full suite of ERP offerings built on the Salesforce1 platform. Backed by investments from Unit4 and Salesforce.com, the cloud based vendor began as a single ledger financial management system built on the Salesforce.com Force.com platform. The announcement […]
Posted in Featured Posts, Technology / Software | Tagged 2014, acquisitions, acumatica, Appirio, Apps Strategy, best of breed, Chief Customer Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, CHRO, CIO, Cloud, Cloud Computing, cloud integration, Cloud suites, Cloud Wars, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, Enterprise resource planning, enterprise software, Epicor, erp, HCM, HR, HR Tech, integration, Less Software, mergers, Mergers And Acquisitions, Microsoft Dynamics, Microsoft Dynamics AX, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, netsuite, News Analysis, R "Ray" Wang;, rwang0, salesforce.com, salesforce1, Software Insider, SoftwareInsider, Vana Workforce, vendor strategy
By Esteban Kolsky on January 7, 2014
EVENT On January 7th (officially, although embargo was broken by several analysts and press before then) Microsoft announced it had entered a definitive agreement to acquire Parature. The terms of the transaction were not disclosed (although wild speculation abounds) and is expected to close during the first quarter of 2014. ANALYSIS Although the timing might […]
Posted in Business | Tagged microsoft, MIcrosoft Dynamics CRM, Parature
By R "Ray" Wang on January 7, 2014
Dynamics CRM Gains Key Technology and Team To Take Existing Customer Care Assets To Next Level On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum. This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up […]
Posted in Business | Tagged #msftdynamics, #msftdynamicscrm, acquisition, acquisitions, Apps Strategy, Bob Stutz, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, Ching-Ho Fung, CIO, Cloud, Constellation Research, CRM, CustExp, customer care, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXP, Digital Business, Duke Chung, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Jujar Singh, mergers, Mergers And Acquisitions, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Parature, R "Ray" Wang;, rwang0, SaaS, service, social service, social support, Software Insider, Software Vendors, SoftwareInsider, support, User Experience, vendor strategy
By Paul Greenberg on October 30, 2013
I have to admit, I am impressed by Microsoft – a company that has been my client and the subject of many an article both friendly and critical. But this time, at least as we heard presentations at the Microsoft Analyst Summit in late October, they see…
Posted in Business, Featured Posts | Tagged #FAE13, conferences, enterprise software, MIcrosoft Dynamics CRM, Microsoft Surface, Windows 8 in Business |
By Denis Pombriant on March 25, 2013
Marketing is for many CRM vendors the last frontier and many are integrating what had been a stand alone function into their solution sets. Marketing requires a different mind set and can deliver significant value as this report points out. Fred Studer is the new GM, Microsoft Dynamics Product Marketing. He’s been on this job […]
Posted in Business, Featured Posts | Tagged Convergence 2013, microsoft, MIcrosoft Dynamics CRM, new orleans, Studer |
By Esteban Kolsky on March 21, 2013
I attended Convergence for a short time this week (I was unfortunately booked for another event so I was only able to make it for a day and a half). It was a good show, nearly 12,000 people clamoring to learn as much as possible about Microsoft Dynamics (all of the flavors, not just CRM) […]
Posted in Featured Posts, Trends & Concepts | Tagged Convergence 2013, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM |
By R "Ray" Wang on March 20, 2013
Customer Success, Acquisition, And New Features Drive Day 1 Headlines Almost 12,000 Microsoft faithful converged in New Orleans for the flagship Dynamics event. Wayne Morris (@WayneMorrisOz), CVP kicked off the event reiterating the theme of “A World Ahead”. Meanwhile, Kirill Tatarinov (@KirillTatarinov), President of Microsoft Business Solutions Division, led the session with a series of […]
Posted in Business | Tagged acquisition, acquisitions, Apps Strategy, Chobani, Cloud, Cloud Computing, Constellation Research, CRM, Customer Experience, customer relationship management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, erp, event report, Great Plains, microsoft, Microsoft Azure, Microsoft Business Solutions, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, mobile, mobile enterprise, R "Ray" Wang;, ShockDoctor, social analytics, socialytics, SpaceX, user conference, user event, User Experience, vendor events, vendor strategy, Weight Watchers, WeightWatchers |
