Social Business Intelligence: Positioning a Strategic Lens on Opportunity
Recently I’ve been tracking the growth of social analytics and the means of delivering well on it. Connecting it to the needs of the business is the next step beyond basics of collating, aggregating, and identifying patterns in what the world is doing that affects your organization. On ZDNet recently, I explored the rapidly growing trend of big data. Collectively, big data represents a set of highly innovative new ways that companies are developing to distill value from the sheer scale, richness, and complexity of today’s vast networks of people and their data, of which the Internet is just the biggest example. It is social media in particular, however, where big data and business value intersect.
AccelOps in Action at the Austin Radiological Association – Overview and use of AccelOps integrated data center and cloud service monitoring platform from an end user perspective
I recently visited with Todd Thomas and Geoff Christy at the Austin Radiological Association to see their instance of AccelOps in action. Todd and Geoff explain how they came about to switch over to AccelOps in the first interview section, then shows us an extensive demo of how they’re using AccelOps. Seeing this kind of […]
News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM
eService Meets Social Media Monitoring, A Natural Evolution To SCRM
On April 28th, Attensity Group, an eService and semantic analytics provider announced its acquisition of Biz360, a social media monitoring (SMM) and community platform player. Conversations with Attensity’s CMO, Michelle DeHaaf, highlight the importance of listening platforms in Attensity’s overall social CRM (customer relationship management) and […]
