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Social Business Intelligence: Positioning a Strategic Lens on Opportunity

Social Business Intelligence: Positioning a Strategic Lens on Opportunity

By Dion Hinchcliffe on September 1, 2011

Recently I’ve been tracking the growth of social analytics and the means of delivering well on it. Connecting it to the needs of the business is the next step beyond basics of collating, aggregating, and identifying patterns in what the world is doing that affects your organization. On ZDNet recently, I explored the rapidly growing trend of big data. Collectively, big data represents a set of highly innovative new ways that companies are developing to distill value from the sheer scale, richness, and complexity of today’s vast networks of people and their data, of which the Internet is just the biggest example. It is social media in particular, however, where big data and business value intersect.

Posted in Featured Posts, Technology / Software | Tagged actionable insight, aggregation, Analysis, big analytics, Blog Post, CIO, CMO, Community, customer care, Data mining, Facebook, fast data, innovation, Insight, knowledge, listening, marketing, monitoring, operations, optimization, patterns, sentiment, social analytics, social BI, social business, Social Business Intelligence, Social CRM, Social Media, trends, trendspotting, Twitter | 5 Responses

AccelOps in Action at the Austin Radiological Association – Overview and use of AccelOps integrated data center and cloud service monitoring platform from an end user perspective

AccelOps in Action at the Austin Radiological Association – Overview and use of AccelOps integrated data center and cloud service monitoring platform from an end user perspective

By Michael Coté on November 18, 2010

I recently visited with Todd Thomas and Geoff Christy at the Austin Radiological Association to see their instance of AccelOps in action. Todd and Geoff explain how they came about to switch over to AccelOps in the first interview section, then shows us an extensive demo of how they’re using AccelOps. Seeing this kind of […]

Posted in Technology / Software | Tagged AccelOps, austin, Austin Radiological Association, CMDB, demo, Geoff Christy, interview, IT Management, IT Management Podcast, monitoring, redmonk, RedMonkTV, Systems Management, Tag, Todd Thomas, transcripts

News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM

News Analysis: Biz360 Acquisition Signals Attensity Group’s Move Into Social CRM

By R "Ray" Wang on May 4, 2010

eService Meets Social Media Monitoring, A Natural Evolution To SCRM

On April 28th, Attensity Group, an eService and semantic analytics provider announced its acquisition of Biz360, a social media monitoring (SMM) and community platform player.  Conversations with Attensity’s CMO, Michelle DeHaaf, highlight the importance of listening platforms in Attensity’s overall social CRM (customer relationship management) and […]

Posted in Business | Tagged 5M's, 5M’s, acquisitions, analytics, Attensity, Brad Brodigan, community platforms, CRM, Empolis GmbH, eService, Living-e AG, Management, mapping, master data management, mdm, measurement, mergers, Michelle DeHaaf, middleware, monitoring, SCRM, SCRM use cases, smm, Social CRM, social media monitoring, use cases

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