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Enterprise Social Network - 2013 Part Two

Enterprise Social Network – 2013 Part Two

By Michael Fauscette on June 17, 2013

In part one of this series we looked at the ESN vendors and how they are evolving to help companies increase productivity and facilitate new ways of working. For this post we’ll focus on how the ESN’s are being used and in part three we’ll look at enterprise adoption and some of the results of […]

Posted in Business, Featured Posts | Tagged enterprise, ESN, network, socbiz, Social, social business, use case

Enterprise Social Networks - 2013 Part 1

Enterprise Social Networks – 2013 Part 1

By Michael Fauscette on June 3, 2013

Enterprise social networks (ESN) are one of the oldest enterprise social technologies and have evolved into an important backbone of enterprise social activities. While some of the current ESN vendors, generally ones that started in some adjacent markets like blogs and wikis, have been around for over 10 years, the current set of key functions […]

Posted in Featured Posts, Technology / Software | Tagged applications, collaboration, EA, enterprise, ESN, network, socbiz, Social, Technology / Software | 4 Responses

New Data on Social Business: Communities Are the #1 Initiative in 2013

New Data on Social Business: Communities Are the #1 Initiative in 2013

By Michael Fauscette on February 12, 2013

At IDC we do a social business survey a couple of times a year and I now have fresh and just out of the field data to share. It’s proven very interesting and telling to trend the survey results over…

Posted in Featured Posts, Trends & Concepts | Tagged Community, data, ESN, idc, internet, network, socbiz, Social, social business, Social network, Survey | 15 Responses

Connecting the Enterprise - Employees, Customers, and Partners

Connecting the Enterprise – Employees, Customers, and Partners

By Michael Fauscette on August 17, 2012

Building out an enterprise social network (ESN) goes beyond just connecting employees to each other. Talking about a company’s ESN one might picture a single network, but in reality many companies will operate with several / many interconnected communities and…

Posted in Business, Featured Posts | Tagged Community, ecosystem, ESN, integration, network, silo, socbiz

Guest Post: Integrating Social Networks Across the Enterprise

Guest Post: Integrating Social Networks Across the Enterprise

By Michael Fauscette on June 5, 2012

I’m happy to announce that I have added a new analyst to my SBS team at IDC. Vanessa Thompson (@vanessathomps) joins us from our IDC Apac region where she was a market analyst covering software in Australia. She will manage…

Posted in Business | Tagged collaboration, ESN, integration, network, socbiz, Social

Cloud Wars 2012 Continues, SAP buys Ariba

Cloud Wars 2012 Continues, SAP buys Ariba

By Michael Fauscette on May 23, 2012

Yesterday’s announcement from SAP ended months of discussion on who will buy cloud collaborative commerce vendor Ariba. As I’ve said a few times, most of the larger pure-play cloud vendors are getting a look by traditional large software application vendors,…

Posted in Business | Tagged acquisition, Cloud, Community, network, oracle, procurement, sap, Sourcing, supplier

Facebook's Growing Web Platform

Facebook’s Growing Web Platform

By Michael Fauscette on September 27, 2011

If you want to find something, anything on the web, you "google" it…I mean how ubiquitous has a company become when it’s name becomes the verb for a common activity? Now I realize there are other search options, but according…

Posted in Business | Tagged curation, Entertainment, Facebook, google, media, Netflix, network, people-centric, search, spotify | 5 Responses

Content-centric Networking: Enabling the People-centric Enterprise

Content-centric Networking: Enabling the People-centric Enterprise

By Michael Fauscette on July 12, 2011

Considering the ongoing impact of hyper-connectivity and the pervasive nature of the Internet it messes with your head a little to think that what we view as such a modern entity grew out of point-to-point connectivity of mainframe computers in…

Posted in Featured Posts, Trends & Concepts | Tagged CCN, network, organic network, PARC, people-centric, socbiz, Zerox

Private Social Networks

Private Social Networks

By Michael Fauscette on June 29, 2011

By now you’d pretty much have to live under a rock to be completely ignorant about online social networks, whether you participate in them or not. Earlier this week facebook hit the news again with its ever rising valuation now…

Posted in Featured Posts, Technology / Software | Tagged "private, collaboration, Community, network, security, socbiz, Social

The Evolution of Customer Service

The Evolution of Customer Service

By Michael Fauscette on April 22, 2011

I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support organizations. Customer expectations seem to have changed over the last few years, or maybe what’s changed is the customers’ ability…

Posted in Business, Featured Posts | Tagged Community, experience, network, SCRM, social customer, social web, support

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