Enterprise Social Network – 2013 Part Two
In part one of this series we looked at the ESN vendors and how they are evolving to help companies increase productivity and facilitate new ways of working. For this post we’ll focus on how the ESN’s are being used and in part three we’ll look at enterprise adoption and some of the results of […]
Enterprise Social Networks – 2013 Part 1
Enterprise social networks (ESN) are one of the oldest enterprise social technologies and have evolved into an important backbone of enterprise social activities. While some of the current ESN vendors, generally ones that started in some adjacent markets like blogs and wikis, have been around for over 10 years, the current set of key functions […]
New Data on Social Business: Communities Are the #1 Initiative in 2013
At IDC we do a social business survey a couple of times a year and I now have fresh and just out of the field data to share. It’s proven very interesting and telling to trend the survey results over…
Connecting the Enterprise – Employees, Customers, and Partners
Building out an enterprise social network (ESN) goes beyond just connecting employees to each other. Talking about a company’s ESN one might picture a single network, but in reality many companies will operate with several / many interconnected communities and…
Guest Post: Integrating Social Networks Across the Enterprise
I’m happy to announce that I have added a new analyst to my SBS team at IDC. Vanessa Thompson (@vanessathomps) joins us from our IDC Apac region where she was a market analyst covering software in Australia. She will manage…
Cloud Wars 2012 Continues, SAP buys Ariba
Yesterday’s announcement from SAP ended months of discussion on who will buy cloud collaborative commerce vendor Ariba. As I’ve said a few times, most of the larger pure-play cloud vendors are getting a look by traditional large software application vendors,…
Facebook’s Growing Web Platform
If you want to find something, anything on the web, you "google" it…I mean how ubiquitous has a company become when it’s name becomes the verb for a common activity? Now I realize there are other search options, but according…
Content-centric Networking: Enabling the People-centric Enterprise
Considering the ongoing impact of hyper-connectivity and the pervasive nature of the Internet it messes with your head a little to think that what we view as such a modern entity grew out of point-to-point connectivity of mainframe computers in…
Private Social Networks
By now you’d pretty much have to live under a rock to be completely ignorant about online social networks, whether you participate in them or not. Earlier this week facebook hit the news again with its ever rising valuation now…
The Evolution of Customer Service
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support organizations. Customer expectations seem to have changed over the last few years, or maybe what’s changed is the customers’ ability…
