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networked business

Disrupting Today's Workplace - Part Two

Disrupting Today’s Workplace – Part Two

By Michael Fauscette on July 7, 2014

 

Posted in Featured Posts, Trends & Concepts | Tagged Blog, Business Models, disruptwork, Enterprise 2.0, future of work, mobile, networked business, social business, Social CRM, Social Enterprise, social web, technology, Web 2.0, Web 3.0, Web/Tech | 2 Responses

Social Business Maturity Model, The Next Generation

Social Business Maturity Model, The Next Generation

By Michael Fauscette on May 29, 2014

Way back in 2011 we published a maturity model for the adoption of social technologies and the resulting cultural and process changes that those technologies could enable. Quite a lot has happened since then of course but happily some of the fundamental business impacts from the use of social technologies hasn’t. We do understand them […]

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, custoemr, CX, employee, engagement, Enterprise 2.0, EX, experience, future of work, idc, maturity, model, networked business, partners, socbiz, Social, social business, Social CRM, Social Enterprise, social web, technology, Web/Tech | 1 Response

Meeting Customer Expectations (Video)

Meeting Customer Expectations (Video)

By Michael Fauscette on December 20, 2013

Here’s another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. I’ve written and talked about this for some time, so none of it should be particularly new. In…

Posted in Business | Tagged CRM, CX, eCornell, mobile, networked business, SaaS, socbiz, social business, Social CRM, Social Enterprise, social web, technology

Presentation: Getting Maximum Value from Your Customer Community Investment

Presentation: Getting Maximum Value from Your Customer Community Investment

By Michael Fauscette on August 23, 2013

The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.

Posted in Business, Technology / Software | Tagged Community, CRM, networked business, social business, Social CRM, Social Enterprise, social web, technology

2012: The Year in Enterprise Software

2012: The Year in Enterprise Software

By Michael Fauscette on January 4, 2013

As we move into 2013 it’s time to take a look back and see what major events shaped and changed enterprise software in 2012. It was an active year, particularly from the standpoint of continued consolidation in the enterprise software…

Posted in Business, Featured Posts, Technology / Software | Tagged acquisition, Business Models, CIO, CX, enterprise, Enterprise 2.0, ESN, innovation, IT, microsoft, mobile, networked business, oracle, SaaS, salesforce.com, sap, socbiz, Social, social business, Social CRM, Social Enterprise, social web, technology, Technology / Software, Web/Tech | 1 Response

SAP Goes Social

SAP Goes Social

By Michael Fauscette on October 31, 2012

It’s turning into a big news week for enterprise social network (ESN) software, first Yammer’s 1st user conference, YamJam12, and then a very interesting announcement from SAP. SAP has, in the past at least, not really exhibited a great deal…

Posted in Business, Technology / Software | Tagged ESN, Jam, mobile, networked business, networks, oracle, SaaS, salesforce.com, sap, SCRM, socbiz, social business, Social CRM, Social Enterprise, social SW, social web, technology, Web/Tech

Consumerization of IT, Well...

Consumerization of IT, Well…

By Michael Fauscette on October 19, 2011

This topic has been coming up a lot over the last couple of weeks, and I’ve just been asked to speak on it at two conferences in Latin America next year, so I thought it was time to write down…

Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged collaboration, Consumerization, IT, mobile, networked business, socbiz, Social, social business | 2 Responses

The Next Generation Enterprise Platform

The Next Generation Enterprise Platform

By Michael Fauscette on October 1, 2011

Now that I’ve had a a few weeks since Salesforce.com’s Dreamforce conference to think more about Salesforce’s new positioning around social enterprise I’m starting to put something together around enterprise platforms that hadn’t occurred to me. Taking some of the…

Posted in Featured Posts, Technology / Software | Tagged applications, enterprise, integrated, mobile, networked business, Next generation apps, platform, socbiz, social business, Technology / Software

Top Ten Predictions for 2011

Top Ten Predictions for 2011

By Michael Fauscette on January 12, 2011

This post is built from our annual IDC group effort to lay out ten predictions. The actual document should be up on IDC.com in a couple of weeks, for those of you who have a subscription anyway, so if you want to learn more about any of the predictions I’d point you there, it has […]

Posted in Featured Posts, Technology / Software | Tagged 2011, 2011 Predictions, appstore, Cloud Computing, collaboration, curation, e2.0, enterprise software, human cloud, idc, networked business, predictions, social business, Social Media, social web, socialytics, Web 2.0 | 1 Response

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