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Oliver Marks

The e20 Experts Corner: Shrinking to Expand

The e20 Experts Corner: Shrinking to Expand

By Susan Scrupski on April 6, 2010

The Council frequently conducts Q&A teleconference call-ins with e20 gurus.  The calls are very casual, but are always illuminating and worth the 60-minute investment for everyone who shows up.  Last week’s guru Q&A was with Jeff Dachis, head of The Dachis Group here in Austin.
As I listened to Jeff’s preamble about who he was and where […]

Posted in Business | Tagged Altimeter Group, austin, Burton Group, Consulting, Dachis Group, Dion Hinchcliffe, Dot-com bubble, Enterprise 2.0, gartner, Gil Yehuda. Altimeter Group, Headshift, Mike Gotta, Oliver Marks, Sameer Patel, social business design, Social Spring, The Dachis Group

Research Report: The 18 Use Cases of Social CRM - The New Rules of Relationship Management

Research Report: The 18 Use Cases of Social CRM – The New Rules of Relationship Management

By R "Ray" Wang on March 5, 2010

Analyzing The Demand For Use Cases In Social CRM

Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM.  On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, […]

Posted in Business, Featured Posts | Tagged Altimeter Group, Brent Leary, collaboration, collaboration insights, CRM, crowdsourced R&D, customer experience management, Dion Hincliffe, early adoptions, early movers, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Erin Kinikin, Esteban Kolsky, evangelizables, extended collaboration, groundswell, hollistic approach, innovation, innovation insights, John Lovett, John Ragsdale, Josh Weinberger, marketing, Marshall Lager, near tipping points, Nenshad Bardoliwalla, Oliver Marks, Paul Greenberg, peer-to-peer unpaid armies, proacitve social lead generation, rapid social marketing response, rapid social sales response, sales, seamless customer experience, service, Social Business Software, social campaign tracking, Social CRM, social customer insights, social event management, social marketing insights, social sales insights, social service, social support, social support insights, social technologies, support, Susan Scrupski, VIP experience | 6 Responses

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