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operations

Oracle CEO Larry Ellison Takes New Role - What Does it Really Mean?

Oracle CEO Larry Ellison Takes New Role – What Does it Really Mean?

By Michael Fauscette on September 21, 2014

Just prior to Oracle’s Q1 FY15 earnings announcement hitting the wire, the company made an announcement about changes in the Oracle executive suite. Something of a surprise to many, but perhaps not really that much of a surprise, Larry Ellison, co-founder and CEO for 37 years steps out of that role to assume the role […]

Posted in Business, Featured Posts | Tagged Board, catz, CEO, chairman, CTO, executive, finance, hurd, Larry Ellison, operations, oracle

Accenture makes a significant As-a-Service move by bringing together Operations, Cloud and Infrastructure

Accenture makes a significant As-a-Service move by bringing together Operations, Cloud and Infrastructure

By Phil Fersht on July 21, 2014

The services world has already started to change – and those who are only just realizing this may already be too late

Posted in Business, Featured Posts | Tagged Accenture, BPaaS, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Mike salvino, operations, PaaS, SaaS, Sourcing Change Management, Talent in Sourcing

A Tale of Two Bridges

A Tale of Two Bridges

By Michael Fauscette on August 6, 2013

If anyone is wondering why I’ve been quiet lately, I’ve been away on holiday. I just returned from the trip this week and I was thinking about a story that I heard over the past weekend from a tour guide, as we explored the Scottish West Highlands. Actually we were in Edinburgh, and on the […]

Posted in Trends & Concepts | Tagged Bridge, CRM, Customer, CX, execution, experience, operations, planning, success

Social Business Intelligence: Positioning a Strategic Lens on Opportunity

Social Business Intelligence: Positioning a Strategic Lens on Opportunity

By Dion Hinchcliffe on September 1, 2011

Recently I’ve been tracking the growth of social analytics and the means of delivering well on it. Connecting it to the needs of the business is the next step beyond basics of collating, aggregating, and identifying patterns in what the world is doing that affects your organization. On ZDNet recently, I explored the rapidly growing trend of big data. Collectively, big data represents a set of highly innovative new ways that companies are developing to distill value from the sheer scale, richness, and complexity of today’s vast networks of people and their data, of which the Internet is just the biggest example. It is social media in particular, however, where big data and business value intersect.

Posted in Featured Posts, Technology / Software | Tagged actionable insight, aggregation, Analysis, big analytics, Blog Post, CIO, CMO, Community, customer care, Data mining, Facebook, fast data, innovation, Insight, knowledge, listening, marketing, monitoring, operations, optimization, patterns, sentiment, social analytics, social BI, social business, Social Business Intelligence, Social CRM, Social Media, trends, trendspotting, Twitter | 5 Responses

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