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Outsourcing Heros

1093 research influencers have spoken: HfS leads the analyst industry for growing influence

1093 research influencers have spoken: HfS leads the analyst industry for growing influence

By Phil Fersht on October 1, 2014

And finally, the results of the Analyst Value Survey, which canvassed the views of 1093 enterprises, analysts and vendor consumers of research, have been released. This is – by some margin – the largest study ever conducted to gauge the influence and value of the industry technology analyst firms, and even the most optimistic followers […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Heros, Talent in Sourcing

Have most analysts completely given up doing research?

Have most analysts completely given up doing research?

By Phil Fersht on September 24, 2014

Authors: Phil Fersht and Ray Wang:  Industry Analysts who still give a shit (This is a collaboration and represents our individual points of view and not necessarily our employers. Oh wait, that’s us…. moving on…) We called it three years’ ago and we can now officially proclaim that the industry once known as “research” is […]

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Confusing Outsourcing Information, Enterprise Irregulars, gartner, HfSResearch.com Homepage, Industry analyst, Outsourcing Heros

The C-Suite sourcing elite gathers in Chicago this Fall… let’s meet the providers

The C-Suite sourcing elite gathers in Chicago this Fall… let’s meet the providers

By Phil Fersht on September 17, 2014

Let’s take a peak at the providers putting themselves in the firing line for the Chicago Blueprint Summit this Fall

Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros

Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

By Phil Fersht on September 15, 2014

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

Posted in Business | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Global Business Services, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing Heros, Robotic Process Automation, Sourcing Change Management, Sourcing Locations, Talent in Sourcing

Cogny cogitates on a new industrial revolution

Cogny cogitates on a new industrial revolution

By Phil Fersht on April 18, 2014

Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing

Keshav’s Kingdom

Keshav’s Kingdom

By Phil Fersht on March 7, 2014

Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, keshav murugesh, Knowledge Process Outsourcing & Analytics, Outsourcing Heros, Outsourcing Vendors, Sourcing Change Management, The Future of Outsourcing, WNS

The healthcare industry gets some Austin power

The healthcare industry gets some Austin power

By Phil Fersht on December 23, 2013

It’s those industries experiencing intrinsic and structural change to their very foundations, which are priming themselves for radical transformation of their business models, and there is no greater example in today’s environment than the US healthcare sector

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, Enterprise Irregulars, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Outsourcing Heros, SMAC and Big Data, Sourcing Change Management, The Future of Outsourcing

Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing

Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing

By Phil Fersht on December 18, 2013

It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.

Posted in Featured Posts, Technology / Software | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, HRO, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Naomi Bloom, Outsourcing Advisors, Outsourcing Heros, Outsourcing Vendors, PaaS, Phil Fersht, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

By Phil Fersht on November 11, 2013

When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-0nset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]

Posted in Business | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, SaaS, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sourcing Locations, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing, The Internet of Things | 1 Response

Are you “crowding it” in NYC this week? HfS has some free tickets…

Are you “crowding it” in NYC this week? HfS has some free tickets…

By Phil Fersht on September 16, 2013

Carl Esposti is CEO of Massolution We got some face time with flamboyant Massolution CEO, Carl Esposti (and founder of the Crowdsourcing.org community platform) about next week’s first-ever crowdsourcing & crowdfunding conference. Phil Fersht, CEO HfS Research: Good morning, Carl, we’ve been keeping tabs on your firm’s development over the last few years in the enterprise crowdsourcing and […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Current Affairs, HfSResearch.com Homepage, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing Events, Outsourcing Heros, Security and Risk

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