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Outsourcing Heros

Frankly, Malcolm Frank… Part 2

Frankly, Malcolm Frank… Part 2

By Phil Fersht on August 19, 2013

When vendors, particularly hardware and software vendors, were running around and talking about ‘Cloud this and Cloud that’, and ‘Big Data this and Big Data that’, we felt they were missing the point, because they weren’t driving conversion. Whereas the SMAC Stack, when it is integrated, it does start to drive business solutions. – Malcolm Frank, Cognizant, […]

Posted in Business | Tagged Buyers' Sourcing Best Practices, Cloud Computing, cognizant, Current Affairs, Enterprise Irregulars, enterprise social networking, HfS, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, malcolm frank, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, PaaS, Phil Fersht, SaaS, SMAC and Big Data, social networking, Talent in Sourcing, The Future of Outsourcing, The Internet of Things

Has Infy got its mojo back?  Let’s ask Shibu…

Has Infy got its mojo back? Let’s ask Shibu…

By Phil Fersht on August 14, 2013

We got a few minutes with Shibu, CEO of Infosys, to find out what’s going on under the Infosys hood these days

Posted in Business | Tagged Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, Industry-specific Outsourcing, Infosys, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Heros, Outsourcing Vendors, S D Sibalal, Shibu, SMAC and Big Data, Sourcing Locations, The Future of Outsourcing

Frankly, Malcolm Frank… Part 1

Frankly, Malcolm Frank… Part 1

By Phil Fersht on August 12, 2013

Cognizant’s Malcolm Frank talks to HfS Research’s Phil Fersht about the Cognizant growth story and how the firm is trying to stay ahead of the game

Posted in Business | Tagged Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, The Future of Outsourcing | 5 Responses

HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

By Phil Fersht on June 3, 2013

It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm’s $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Dell, Enterprise Irregulars, Healthcare and Outsourcing, HfS, HfSResearch.com Homepage, HR Strategy, Industry-specific Outsourcing, IT Outsourcing / IT Services, Michael Dell, Outsourcing Heros, Outsourcing Vendors, Talent in Sourcing, The Future of Outsourcing

$156 billion reasons why Lars and SAP were never meant to be

$156 billion reasons why Lars and SAP were never meant to be

By Phil Fersht on May 28, 2013

Lars leaving so quickly symbolizes SAP’s struggle, in my mind, to change its culture and approach to disruptive business models. The economics of the cloud cannot print anywhere near as much money for our German friends as the current legacy ecosystem of clunky enterprises, whose IT managers simply do not want to invite change or disruption. If your clients don’t want to change, why should you?

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, HfS, Innovation in Outsourcing, IT Outsourcing / IT Services, Lars Dalgaard, oracle, Outsourcing and Politics, Outsourcing Heros, sap, social networking, Sourcing Change Management, The Future of Outsourcing | 1 Response

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

By Phil Fersht on March 1, 2013

If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, dreamsource, Enterprise Irregulars, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Stephen Dubner, Talent in Sourcing, The Future of Outsourcing

If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

By Phil Fersht on February 21, 2013

It’s never too late to find redemption… So if you haven’t been fired yet, here’s how to avoid it happening… Phil Fersht (HfS Research):  So, Lee, we talk about more of a fluid evolving outsourcing relationship.  How can we get there? Why is this industry stuck in the weeds in doing things and the way […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Enterprise Irregulars, fersht, Global Business Services, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing

If outsourcing were an employee, it would be fired… Part 1

If outsourcing were an employee, it would be fired… Part 1

By Phil Fersht on February 19, 2013

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, dreamsource, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: State of the Outsourcing 2013, HR Strategy, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing | 1 Response

Jan 17th HfS Webinar: The seven influencers in sourcing saddle up for a second session

Jan 17th HfS Webinar: The seven influencers in sourcing saddle up for a second session

By Phil Fersht on January 11, 2013

We bring together the seven most most prominent sourcing savants to debate publicly the critical challenges facing sourcing today

Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word

Captain Cliff of the Sourcing Enterprise Part III… The Death of the “O” Word

By Phil Fersht on November 9, 2012

Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the “O” word once. That’s quite a feat, so let’s find out why…

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, cliff justice, Current Affairs, Enterprise Irregulars, Global Business Services, HfS, HfSResearch.com Homepage, KPMG, Outsourcing, Outsourcing Heros, The Future of Outsourcing

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