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Outsourcing Research

Why offshoring is hotter than ever

Why offshoring is hotter than ever

By Phil Fersht on May 29, 2014

Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Research, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing | 2 Responses

Time to stop the buzzword balderdash and become meaningful again

Time to stop the buzzword balderdash and become meaningful again

By Phil Fersht on May 27, 2014

Our industry has started to lose the plot with the amount of buzz terms spewing around

Posted in Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Robotic Process Automation, SMAC and Big Data, The Future of Outsourcing | 1 Response

Ten make the Winner’s Circle for Cloud Infrastructure Services: Accenture, Amazon, HP, IBM and Wipro lead the pack

Ten make the Winner’s Circle for Cloud Infrastructure Services: Accenture, Amazon, HP, IBM and Wipro lead the pack

By Phil Fersht on May 8, 2014

HfS releases the 2014 Cloud Infrastructure Services Blueprint Report: Accenture, Amazon, HP, IBM and Wipro lead the pack

Posted in Featured Posts, Technology / Software | Tagged Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, HfS Blueprint Results, HfSResearch.com Homepage, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, PaaS, SaaS, Security and Risk, SMAC and Big Data, Sourcing Change Management, The Future of Outsourcing, The Internet of Things

BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

By Phil Fersht on April 30, 2014

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

The Indian majors double their market share in just four years – what’s the secret and can they be stopped?

By Phil Fersht on March 25, 2014

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 1 Response

Automation killed the gamification star

Automation killed the gamification star

By Phil Fersht on March 5, 2014

Even back in ’79 the world was already beginning to zone in on the power of automation

Posted in Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, HfS Surveys: All our Survey Posts, HfS Surveys: Innovation in BPO, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, mobility, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, PaaS, SaaS, SMAC and Big Data, social networking, Sourcing Change Management, The Future of Outsourcing

BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes

BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes

By Phil Fersht on February 18, 2014

Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: Technology in BPO 2014, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Research, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

By Phil Fersht on January 12, 2014

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Enterprise Irregulars, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, SMAC and Big Data, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing | 1 Response

2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

By Phil Fersht on December 30, 2013

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

Posted in Business, Featured Posts | Tagged 2014 Predictions, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG LLP, Outsourcing Advisors, Outsourcing Research, PaaS, procurement, SaaS, SMAC and Big Data, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

By Phil Fersht on December 6, 2013

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: Innovation in BPO, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing Research, PaaS, procurement, proxima, SaaS, Security and Risk, SMAC and Big Data

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