• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

Outsourcing

Dallas, we have a problem: Advisors struggling to deliver “Expertise-as-a-Service”

Dallas, we have a problem: Advisors struggling to deliver “Expertise-as-a-Service”

By Phil Fersht on February 1, 2015

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, mobility, Outsourcing, Outsourcing Advisors, Phil Fersht, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015 | 1 Response

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

By Phil Fersht on December 2, 2014

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, IT service management, Managed services, Outsourcing, Outsourcing Events, service provider

Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?

By Phil Fersht on April 7, 2014

Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business

Posted in Business, Featured Posts | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, The Future of Outsourcing | 1 Response

Outsourcers need better performers, not marketers

Outsourcers need better performers, not marketers

By Vinnie Mirchandani on March 31, 2014

My friend Phil Fersht laments outsourcers are poor marketers. Marketing is easy if you are delivering standout solutions to customers. Amazon does not need brag too much because most customers have seen it has a track record of price reductions. It has averaged 2-3 reductions in AWS pricing – every year! So different from the […]

Posted in Business | Tagged CapitalOne, General Motors, Kaggle, netsuite, Outsourcing, workday

Its just a website. We're not going to the moon.

Its just a website. We’re not going to the moon.

By Vinnie Mirchandani on March 3, 2014

Time (sub required) has a detailed story on the elite team that rescued the HealthCare.gov site. You can feel the intensity of the salvage project, the apolitical results-oriented approach while the mood all around the project was hostile, the relentless use of “stand up” meetings, the brainpower of A+ technicians many of who have helped […]

Posted in Trends & Concepts | Tagged data breach, healthcare.gov, Outsourcing

The Trend to Part-Timers, Freelancing, and Consultants Over Full-Time Employees

The Trend to Part-Timers, Freelancing, and Consultants Over Full-Time Employees

By Bob Warfield on August 8, 2013

Offshoring, Outsourcing, the switch to freelancers instead of full-time employees, and all of the other ways big business wants to shed expenses at no apparent cost is a trend that’s well underway. Shortcuts all have a price of one kind or another. Usually that price is hidden from the bean counters that wanted to do […]

Posted in Business | Tagged bootstrapping, Employment, Freelancer, Outsourcing, strategy | 1 Response

News Analysis: Mr. N R Narayana Murthy Returns To Infosys As Executive Chairman of the Board

News Analysis: Mr. N R Narayana Murthy Returns To Infosys As Executive Chairman of the Board

By R "Ray" Wang on June 3, 2013

Will There Be A Come Back For NRN and Infosys? Infosys announced on June 1st, 2013, that Mr. N R Narayana Murthy (NRN), the legendary co-founder of Infosys who retired in August 2011 as Chairman Emeritus, has been appointed by the board as Executive Chairman and a director.  From the press release: Mr. N R […]

Posted in Business | Tagged business impact, Business Models, business process optimization, business strategy, cognizant, Cognizant Technology Solutions, India, Infosys, Infosys Technologies Ltd., management strategy, microsoft, N R Narayana Murthy, News Analysis, oracle, Outsourcing, Professional Services, R "Ray" Wang;, rwang0, sap, Service Providers, Software Insider, SoftwareInsider, Sourcing, sourcing advisor, strategy, TCS, vendor strategy

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

By Phil Fersht on January 28, 2013

2013: A new dawn for a maturing outsourcing industry Make no bones about it:  2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, the largest-ever research survey focused on IT and business function outsourcing, clearly shows that […]

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing, Outsourcing Research, PaaS, procurement, SaaS, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 2 Responses

Talent Sourcing  fool me twice, shame on me

Talent Sourcing fool me twice, shame on me

By Vinnie Mirchandani on December 12, 2012

McKinsey says we are already critically short of “data scientists” even as the hype about Big Data takes off. IBM goes even further and says we are short talent in every aspect of what Cognizant calls the SMAC stack (social, mobile, analytics and cloud). Around the world. If it feels like deja vu all over […]

Posted in Featured Posts, Trends & Concepts | Tagged Employment, insourcing, McKinsey & Company, Outsourcing, talent shortage

Are YOU ready for dreamSource?

Are YOU ready for dreamSource?

By Phil Fersht on November 16, 2012

Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, dreamsource, enterprise social networking, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS, HfS Research Company News, Industry-specific Outsourcing, innovation, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing, Outsourcing Events, social networking, Sourcing, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing

Next »

feed mail facebook twitter linkedin

EI Tweets

My Tweets

Popular Posts

  • Thursday’s Tech Showcase: SnapLogic Tackles Cloud/SaaS Integration Challenges
  • Salesforce Sees Surge In $1M+ Deals Powering Record Q1, FY22 Results
  • Cybersecurity CEOs Share How Businesses Can Protect Themselves In 2022
  • Is Social Business Dead?
  • Silicon Valley’s Defining Characteristics
  • Beyond The Three V’s of Big Data – Viscosity and Virality
  • The Architecture of a Social Business
  • Microsoft: A new era of vertical integration?

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos