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Paul Greenberg

The Emerging Networks of Record

The Emerging Networks of Record

By Sameer Patel on October 16, 2014

The distinction between Geoffrey Moore’s Systems of Record and Systems of Engagement concepts is a hot topic amongst organizational leaders today. A quick primer, courtesy Wikipedia: Whilst a system of record (SOR) is the authoritative data source for a given data element (e.g. CRM, ERP and Supply Chain Management), systems of engagement (SOE) “focus on people, not processes”. Texting, Twitter, […]

Posted in Featured Posts, Technology / Software | Tagged Customer Experience, Customer Interaction and SocialCRM, Digital Transformation, Geoffrey Moore, Network of Record, Online Communities, Paul Greenberg

Evolving CRM

Evolving CRM

By Denis Pombriant on August 27, 2014

Last week’s CRM Evolution conference in New York was interesting for multiple reasons.  Most importantly, perhaps, is the perception that the market is moving into a higher gear, slipping past the restraints of a recession that would not quit.  Good things are in store for the industry, I think, as buyers step up their games […]

Posted in Featured Posts, Technology / Software | Tagged Bob Stutz, CRM, microsoft, Paul Greenberg, sap

Random Thoughts on Customer Engagement, CRM, and Social CRM

Random Thoughts on Customer Engagement, CRM, and Social CRM

By Bob Warfield on May 14, 2014

Can Enterprises learn to talk WITH Customers rather than AT them? I read with interest Paul Greenberg’s, “Random Thoughts on CRM.”  They don’t call Paul the “Godfather of CRM” for nothing, and this post got some old neural circuits firing again just like it was yesterday. The gist of the article was about how a […]

Posted in Featured Posts, Trends & Concepts | Tagged CRM, customer service, marketing, Paul Greenberg, strategy | 1 Response

CxO Talk: Microsoft, salesforce.com, CRM, and the science of hugging

CxO Talk: Microsoft, salesforce.com, CRM, and the science of hugging

By Michael Krigsman on March 28, 2013

This week’s episode of CxO Talk, with my co-host Vala Afshar, features top CRM analyst, Paul Greenberg, as our guest. Paul is widely known as the “godfather of CRM” and is a contributor to ZDNet. Here are important topics from the discussion: On Microsoft Dynamics CRM: Microsoft held its annual Convergence conference in New Orleans […]

Posted in Trends & Concepts | Tagged #cxotalk, microsoft, Paul Greenberg, salesforce.com, ZDNet | 1 Response

Marketing and IT tensions: 'CxO Talk' debuts today

Marketing and IT tensions: ‘CxO Talk’ debuts today

By Michael Krigsman on March 8, 2013

A new breed of chief marketing officer seeks data-driven answers to tough challenges, such as establishing clear links between marketing spend, activities, and specific business outcomes. To meet these goals, marketers have taken over an increasing slice of the overall budget that enterprises allocate to technology. Not surprisingly, this trend corresponds to the growth of […]

Posted in Featured Posts, Trends & Concepts | Tagged CDO, CIO, CMO, CXO, Dion Hinchcliffe, guy kawasaki, Paul Greenberg | 1 Response

From CRM to CXM: Walking the Customer Journey

From CRM to CXM: Walking the Customer Journey

By Jeff Nolan on December 5, 2012

Paul Greenberg recently wrote about the phenomena of companies declaring themselves to be focused on customer experience, and graciously giving them the opportunity to put up or shut up. Get Satisfaction was referenced in the esteemed list of companies who are at the forefront of this trend and I am here today to take care […]

Posted in Featured Posts, Technology / Software | Tagged Customer Experience, customer relationship management, CXM, Paul Greenberg, personalization | 2 Responses

I Already Voted — Did You?

I Already Voted — Did You?

By Denis Pombriant on November 27, 2012

All year, it seems like, we’ve been running CRM Idol, the contest started by Paul Greenberg to identify hot emerging companies in the greater CRM space.  We are now down to voting for finalists and this is where you finally get the chance to make your ideas known.  Time to vote. This year’s crop of […]

Posted in Business | Tagged CRM, CRM Idol, Paul Greenberg

CRM Idol 2012: Last Two Days To Take Your Shot

CRM Idol 2012: Last Two Days To Take Your Shot

By Paul Greenberg on May 24, 2012

I’m not sure why I’m writing this because any small company in the CRM world or social tools world or anything that is customer facing world that hasn’t heard of CRM Idol or taken advantage of it by applying really shouldn’t be getting the benefit of the doubt. I’m not trying to be harsh, lord […]

Posted in Business, Featured Posts | Tagged CRM Idol, CRM Idol 2012, customer relationship management, Paul Greenberg

CRM Watchlist 2012 Winners - Customer Service Strikes Again

CRM Watchlist 2012 Winners – Customer Service Strikes Again

By Paul Greenberg on January 30, 2012

What we have so far:CRM Watchlist 2012 Pt 1A – The Big GunsCRM Watchlist 2012 1B – The Big Guns AgainCRM Watchlist 2012 – The Winners ListCRM Watchlist 2012 –  Let the Reviews Roll: The Top of the TopCRM Watchlist 2012 Winners – The GeneralistsCR…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, CRM Watchlist 2012, Paul Greenberg | 3 Responses

The Social Revolution Has Just Begun

The Social Revolution Has Just Begun

By John Taschek on January 4, 2012

Depending on whom you ask, 2011 was either the year of the iPad or the year of social. The truth is that they were and are equally weighted because they are catalysts for each other, and while each can exist without the other, imagining such a thing is like trying to imagine a world where […]

Posted in Featured Posts, Trends & Concepts | Tagged @estebanskolksy, @jtaschek, @pgreenbe, @stevegillmor, 2011bye, chatter, Cloud Computing, Esteban Kolsky, gartner, Hype, Hype Cycle, Industry, iPad, iPad/Apple, mobile, New Media, Paul Greenberg, platform, Products, salesforce, salesforce.com, Social, Social Enterprise, steve gillmor | 2 Responses

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