At Pegaworld
Pegasystems held Pegaworld in Pegorlando this week and a good show it was. I have always wondered about the difference between CRM (social and otherwise) and BPM or business process management so I was happy to attend. Both CRM and BPM deal with the interaction between the vendor and customer and each is involved in […]
Gartner iBPMS MQ Published
After something of a delay, and a great deal of consternation in the industry about this “new” BPMS magic quadrant, Gartner has finally published their magic quadrant for Intelligent Business Process Management Suites (iBPMS). Having had my fingers slapped in the past for publishing excerpts (which should be considered fair use), I won’t ruin the […]
