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Pegasystems

Five more conferences condensed: 2013

Five more conferences condensed: 2013

By Paul Greenberg on July 1, 2013

Conference Coverage Okay, I admit it. I failed. I broke a promise. I wanted to provide individual coverage for each of the conferences that I’ve attended in the last 2 months or so, but there are so many I just couldn’t keep up. I covered SugarCRM SugarCon 2013, Infor, and Infusionsoft and didn’t get to Clarabridge, Lithium LiNC, NetSuite […]

Posted in Business, Featured Posts | Tagged Clarabridge, enterprise software, InfusionSoft, lithium, netsuite, nsw13, Pegasystems, sap, sapphirenow, Social Enterprise, SugarCon, sugarcrm | 2 Responses

At Pegaworld

At Pegaworld

By Denis Pombriant on June 12, 2013

Pegasystems held Pegaworld in Pegorlando this week and a good show it was.  I have always wondered about the difference between CRM (social and otherwise) and BPM or business process management so I was happy to attend. Both CRM and BPM deal with the interaction between the vendor and customer and each is involved in […]

Posted in Business | Tagged conferences, pega, Pegasystems, pegaworld

The CRM Watchlist 2011 Part III: Representing the Pillars

The CRM Watchlist 2011 Part III: Representing the Pillars

By Paul Greenberg on January 4, 2011

Recapping the Past Week Okay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published. If you haven’t read them, please do. There is something of a method to the madness so it would be kind of important to read at least the first one to understand how […]

Posted in Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, Eloqua, Genesys, getsatisfaction, InfusionSoft, InsideView, JitterJam, Marketo, Moxie, Pegasystems, Sword-Ciboodle

Pegasystems SmartBPM V6

Pegasystems SmartBPM V6

By Sandy Kemsley on May 31, 2010

I’m wrapping up my coverage of this month’s round of four back-to-back conferences with the product reviews, which typically come from multiple meetings before, during and after a vendor conference, as well as some time spent pondering my notes and screen snapshots.
I had a remote product demo of SmartBPM prior to PegaWORLD, then a briefing […]

Posted in Technology / Software | Tagged #PW2010, Amazon Elastic Compute Cloud, BPM, BRM, Business process management, Business process modeling, Pegasystems, workflow

PegaWORLD: Zurich’s Operational Transformation Through BPM

PegaWORLD: Zurich’s Operational Transformation Through BPM

By Sandy Kemsley on April 27, 2010

Nancy Mueller, EVP of Operations at Zurich Insurance North American, gave a keynote today on their operational transformation. Zurich has 60,000 employees, 9,500 of them in North America, and serves customers in 170 countries. Due to growth by acquisition, they ended up with five separate legal entities within the US, only one of which was […]

Posted in Business | Tagged #PW2010, BPM, Business process, Business process management, Pegasystems, Underwriting, Zurich Financial Services

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