Five more conferences condensed: 2013
Conference Coverage Okay, I admit it. I failed. I broke a promise. I wanted to provide individual coverage for each of the conferences that I’ve attended in the last 2 months or so, but there are so many I just couldn’t keep up. I covered SugarCRM SugarCon 2013, Infor, and Infusionsoft and didn’t get to Clarabridge, Lithium LiNC, NetSuite […]
At Pegaworld
Pegasystems held Pegaworld in Pegorlando this week and a good show it was. I have always wondered about the difference between CRM (social and otherwise) and BPM or business process management so I was happy to attend. Both CRM and BPM deal with the interaction between the vendor and customer and each is involved in […]
The CRM Watchlist 2011 Part III: Representing the Pillars
Recapping the Past Week Okay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published. If you haven’t read them, please do. There is something of a method to the madness so it would be kind of important to read at least the first one to understand how […]
Pegasystems SmartBPM V6
I’m wrapping up my coverage of this month’s round of four back-to-back conferences with the product reviews, which typically come from multiple meetings before, during and after a vendor conference, as well as some time spent pondering my notes and screen snapshots.
I had a remote product demo of SmartBPM prior to PegaWORLD, then a briefing […]
PegaWORLD: Zurich’s Operational Transformation Through BPM
Nancy Mueller, EVP of Operations at Zurich Insurance North American, gave a keynote today on their operational transformation. Zurich has 60,000 employees, 9,500 of them in North America, and serves customers in 170 countries. Due to growth by acquisition, they ended up with five separate legal entities within the US, only one of which was […]
